What are the responsibilities and job description for the Lead BHP Supervisor position at Maxim Healthcare Services?
The Lead BHP Supervisor is responsible for the clinical oversight of the Section 28 Program including clinical personnel oversight and management. The Lead BHP Supervisor is knowledgeable of industry specific clinical trends and partners with associated business development and field support leadership. The Lead BHP Supervisor is accountable to all federal, state and local contracts, programs, Maxim requirements, and where applicable or required by state regulations may be the Administrator.
The Lead BHP Supervisor is responsible for managing, directing and assigning Clinical Supervisors - Behavioral to specific client populations and other duties as necessary for client management including care coordination, orientation, clinical quality initiatives, and other duties as required by contract and/or programs.
The Lead BHP Supervisor will also be responsible for the clinical management of a caseload of Section 28 Clients.
Essential Duties and Responsibilities:
- Directly manages a Section 28 caseload, ensuring quality outcomes and compliance with State and Company Regulations
- Provides clinical leadership and oversight to Section 28 line of business
- Partners with respective Business Development and Field Support leadership
- Leads and directs the office-based quality management program in collaboration with Business Development
- Ensures appropriate plans of correction are developed, and monitors for completion
- Manages client and customer relationships through excellent customer service
- Partners with Business Development and Recruiting teams to support appropriate levels of staffing for business lines with qualified and skilled BHP direct care staff
- Collaborates with Business Development on marketing and business decisions
- Engages BHP direct care staff in feedback discussions regarding their recommended development and job satisfaction
- Investigates BHP direct care staff concerns and issues, assesses job performance and provides coaching, counseling and disciplinary action when appropriate
- Leads and manages BHP Supervisors - assessing performance and providing development opportunities based on quality metrics and competencies
- In collaboration with the Clinical and Business Development teams, analyzes issues and trends by following the Root Cause Analysis process
- Identifies process challenges and develops solution for improvement
- Remains current with industry regulations including federal, state, local contract and program requirements
- Participates in corporate initiatives as needed
- Accountable to all federal, state, local contract and program, and Maxim requirements
- Serves on the Office Advisory Board for the Section 28 Program
- Performs other duties as assigned
Minimum Requirements:
- A minimum of two years of experience in the business line setting (e.g. home, community, schools).
- At least one year of supervisory experience is preferred
- Experience supervising behavioral services for toddlers, children, and adults preferred
- Must meet all federal, state, local contract and program requirements, in addition to
- internal certifications and training, as required
- Experience in quality management and budget management preferred
- Excellent communication skills
- Demonstrated leadership skills, with experience in hiring, training and employee development
- Experience in regulatory or payer audits or other required contracts
- Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams, etc.)
- Proficiency in the English language required
Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security:
Employee Assistance Program, Health Savings Account, 401(k) Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits:
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
- Benefit eligibility is dependent on employment status.
