Lead Setter

You never have a second chance to make a first impression. As Lead Setter, you are the first impression of Re-Bath for our customers. Do you have a smile you can hear on the phone? Do you enjoy building rapport with people? Are you organized and efficient? Then this is your chance to be the first step in the customer-focused, effortless experience at the Re-Bath franchise in the Maryland/Virginia/DC area.

Reporting Structure:

• This position will report directly to the Sales Manager

Job Characteristics

• Handle incoming and outgoing phone calls for prospective customers/leads, and schedule appointments for our Design Consultants to meet with customers in their homes
• Verify qualifying questions and enter information into our Customer Relationship Management (CRM) platform
• Schedule Installations and coordinate any rescheduling as needed • Provide assistance to customers entering the showroom
• Provide support in office administration and customer service •
• Learn and implement the Re-Bath Franchise Sales system, tools, training, and resources

• A results focus, idea generating, creative problem solver that is accountable for results
• Quick decision making in response to changing conditions with an openness to a collaborative environment
• Extroverted, confident, enthusiastic, persuasive Influencer that stimulates others to action
• Directive leadership to ensure business results are achieved
• Delegation of details as necessary, with follow up on timeliness and quality

Qualifications:

• 2-3 years of customer service experience
• Excellent verbal communication skills
• Proficient in MS Office Word, Excel, and Outlook
• Experience working with CRM software preferred
• Attention to detail with effective time management and organizational skills
• Friendly, enthusiastic, and customer-service oriented
• Self-motivated and strong work ethic
• Associates degree required or 5 years of sales or customer service experience

Pay Information: Hourly plus Bonus opportunity