What are the responsibilities and job description for the CUSTOMER SUPPORT DATA ENTRY SPECIALIST position at Maximum Quality Foods Inc?
Maximum Quality Foods, Inc.
Job Description
Maximum Quality Foods, Inc. is an independent foodservice distributor located in Linden, NJ. Family Owned and operated for over 46 years, we are proud to service all of New York, New Jersey, and Delaware, as well as parts of Connecticut, Rhode Island, Pennsylvania, and Maryland.
Job Title: Customer Support Data Entry Specialist FLSA/Grade: Non-Exempt/Hourly
Reports to: Customer Service Manager
Department: Customer Service
Position Summary:
The Data Entry Customer Service Representative is responsible for supporting sales goals through effective sales techniques and quality customer service by performing the following duties. This role also includes basic accounting duties and enhanced data entry responsibilities
The position of Data Entry Customer Service Representative is not exempt from the overtime provisions of the Federal Fair Labor Standards Act and shall be entitled to overtime compensation for hours worked more than 40 in any one work week.
The Data Entry Customer Service Representative shall be accountable and supervised by the Customer Service Manager.
Essential Duties & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Accurately enter and document customer orders, maintain accounts through timely calls, and support the sales team with data entry, sales calls, and organizing sales records.
- Review short sheets, ensure recoveries are completed, track reshipping timelines, and process credit slips as needed.
- Manage customer accounts during system outages, assist with filing and record organization, and update customer contact details for accurate communication.
- Oversee overstock items, ensuring proper invoice processing and notifications.
- Process accounts payable and receivable, reconcile customer accounts, and generate monthly financial reports related to customer accounts.
- Verify billing information, handle credit memos, refunds, and payments, and maintain accurate financial records.
- Fax weekly produce pricing, provide backup receptionist support, and ensure prompt response to calls, maintaining professionalism.
- Perform other duties as assigned to support efficient customer service department operations.
Qualifications
- High School Diploma or Equivalent.
- Strong communication (oral, written, interpersonal) and customer service skills for positive client interactions.
- Proficient in basic accounting, invoicing, and data entry with attention to accuracy; experienced with office software (e.g., Excel) for managing accounts and invoices.
- Highly organized with strong time management, negotiation, and presentation skills.
- Professional demeanor and high standards in all interactions.
Competencies:
- Communication (Oral & Written)
- Customer Service & Relations
- Organization & Time Management
- Professionalism & Sales Techniques
- Math & Presentation Skills Work
Environment:
- Office
Job type:
- Full time
Pay:
- $19-$20 per hour based on experience
Benefits
- 401k plan
- Sick time
- Vacation time
- Personal days
- Medical, dental and vision coverage
- The above job description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an employment contract or contract of any kind. Maximum Quality Foods, Inc. is an “At Will” employer. Employees can be re-assigned at any time and given other duties within the corporation. Maximum Quality Foods, Inc. has the right to change, modify, suspend, interrupt or cancel in whole or in part any job function outlined in a job description at any time and without advanced notice to the employee.
Monday-Friday
8:30am-5:00pm
Salary : $19 - $20
