What are the responsibilities and job description for the Airport Station Trainer position at Maximus Global Services?
Join our team at Maximus Global Services!
Maximus Global Services (MGS) ultimate mission is to “Set the standard through tailor service to every person, every day”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, and Las Vegas.
MGS has an immediate opening for Station Trainer.
JOB DESCRIPTION
Assist the MGS Trainer, providing security training courses, and customer service and airport procedures to employees.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Deliver training material and schedule trainings for new hires and recurrent for current employees.
- Reinforcing security policies, protocols and procedures and maintains a safe and secure environment for customers and employees.
- Ensure all employees follow security procedures for each entity, such as TSA, CBP, Miami Dade Aviation and any other airport were MGS operates.
- Conduct internal audits, to ensure all employees are following security procedures.
- Promotes professionalism and exceptional customer service within the security team.
- Keeps familiar with and enforces MGS Employee Handbook, Standards of Business Conduct and Policies, Procedures and Guidelines.
Competencies
- Teamwork Orientation
- Stress Management/Composure
- Ethical Conduct
- Good Communication
- Customer Service
- Leadership
Work Environment
This job operates in a professional airport environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Is also expose to outside weather conditions.
Physical Demands
This position is very active and requires standing, walking and seating.
Required Education and Experience
- High school diploma or GED.
- 2-3 years’ experience in customer service/security at airport or similar entities.
Additional Eligibility Qualifications
- As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
- Computer literacy in MS Office packages such as Word, Excel and Outlook.
- Must be able to read, write and speak English
- Maintain a relationship with both employees and clients.
- Demonstrable competence in and enthusiasm for practical training methods.
- The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.
- Display a professional demeanor at all times.
- Excellent customer service skills.
- Excellent supervision and personal skills.
Security Clearance (if applicable)
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
- As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
- Must be able to read, write and speak English
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Holidays
- Weekends as needed
Experience:
- Airport Trainer: 2 years (Required)
License/Certification:
- Work Authorization (Required)
Work Location: In person
Salary : $17
