What are the responsibilities and job description for the Diagnostic Cancellation Specialist - Veterans Evaluation Services position at Maximus Services, LLC?
Maximus is currently hiring for a Diagnostic Cancellation Specialist to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Diagnostic Cancellation Specialist is responsible for reviewing, researching, and processing diagnostic cancellation requests.
Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.
- Review case comments to determine the eligibility for all cancellations, to include no shows and late cancellations, and then process the case accordingly. Process eligible cancellations for final submission (VES scheduled appointments or cancellation initiated by the VA) to VA through EMS.
- Work closely in conjunction with other Cancellation Specialists and management team to submit all cancellations in a timely manner.
- Research why the appointment was missed, canceled or moved and submit the update to the VA.
- Maintain thorough documentation of the process for all cancellations following established SOP's.
- Identify trends and errors created by other departments and notify the Scheduling Supervisor.
- Notify all veterans and/or providers regarding cancellations when necessary.
- Promptly address emails and any voicemails on a daily basis.
- Assist with processing reschedules when volume increases beyond staffing capacity.
Minimum Requirements
- High School diploma or GED required.
- 2-4 years of related experience required.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1 ); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net )
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
