What are the responsibilities and job description for the Mailroom Supervisor position at Maximus Services, LLC?
Description & Requirements Maximus is currently hiring for Document Processing Unit Mailroom Supervisors to support our Cover VA team.
This is an onsite position located in Richmond, VA. The Mailroom Supervisor will oversee a team of 15 to 25 administrators responsible for opening mail, sorting and scanning documents, and processing returned mail to support eligibility processing for health insurance programs under the CoverVA Medicaid Contract.
The supervisor must be proficient in Microsoft Office products and knowledgeable about document processing procedures.
Key responsibilities include conducting research, ensuring the team meets daily deliverables and SLAs, and reconciling daily mail receipts.
Additional duties may be assigned as needed. Why Join Maximus? - Competitive Compensation : Quarterly bonuses based on performance included - Comprehensive Insurance Coverage : Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning : Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Paid Time Off Package : Enjoy PTO, Holidays, and sick leave, - Holistic Wellness Support : Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform : Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement : Invest in your ongoing education and development. - Employee Perks and Discounts : Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources : Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities : Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities : - Provide ongoing supervision to assigned staff. - Responsible for reporting issues, problems and concerns to management. - Compile and analyze weekly production statistics. - Monitor workload and coordinates schedules with Work Force Management. - Responsible for coaching team, setting expectations, conducting performance appraisals and providing career development, corrective action and recognition for assigned staff. - Monitor team performance to ensure team / project meets Service Level Agreements. - Provide staff performance feedback and mentoring to continuously meet and exceed individual goals. - Evaluate the need for training to ensure specialists maintain current knowledge of multiple programs. - Provide the Manager with updates on all issues regarding quality, training, policy, procedures, personnel, and departmental performance levels. - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. - Comply with all company required policies, procedures and processes including but not limited to required training. Minimum Requirements - Bachelor's degree in relevant field of study and 3 years of relevant professional experience required, or equivalent combination of education and experience. - Previous supervisor / leadership experience preferred - Residency within 50 miles of Richmond, VA preferred. #LI-Onsite EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action / Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
