Supportive Service Specialist

Maximus is looking for dedicated individuals to join our team as a Supportive Services Specialist! The Supportive Services Specialist will process requests for Supportive Services. Tasks will be administrative in nature. TN TANF Affirm is a pilot program that addresses educational, health, and economic services.

This is a full- time onsite position requiring you to work onsite in Memphis, TN .

**This position may require up to 15% travel - mileage is reimbursed at 100% of the Federal Rate**

Why Join Maximus?
- Competitive Compensation - Quarterly bonuses based on performance included!
- ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- ️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Prepare weekly internal reports.
• Attend meetings and take meeting minutes.
• Type/generate letters and other documents, as necessary.
• Maintain records management, filing, retention, and/or labeling.
• Assist leadership with special projects and tasks on an as needed basis.
• Assist internal and external customers in problem resolution, as needed.
• Maintain confidentiality and security of all relevant information.
• Compose and distribute department-wide emails and correspondence.
• Perform timely and accurate data entry into software programs and create, analyze and maintain programmatic

• Process Supportive Services Requests
• Partner with Case Management staff
• Communicate with project staff and departments at multiple sites
• May make outbound calls and receive inbound calls, respond to phone calls and voicemail, fax documents routinely

• Prepare weekly internal reports.
• Attend meetings and take minutes.
• Type/generate letters and other documents, as necessary.
• Maintain records management, filing, retention, and/or labeling.
• Assist Director, Sr. Manager, and Managers with special projects and tasks on an as needed basis.
• Assist internal and external customers in problem resolution, as needed.
• Maintain confidentiality and security of all relevant information.
• Compose and distribute department wide emails and correspondence.

Minimum Requirements

• High school diploma or GED required and 2 years of relevant professional experience required, or equivalent combination of education and experience.
• Excellent organizational, interpersonal, written, and verbal communication skills
• Proficient in Microsoft Office products such as Microsoft Access, Microsoft Word, and Microsoft Excel
• Conflict resolution and problem-solving skills and abilities
• Excellent written, verbal, and interpersonal communication skills, including a track record of interacting with all levels of staff, management and/or government

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.