Tech Writer III

Maximus is currently hiring for a Tech Writer III to join our EAOS team. This is a remote opportunity. This position researches, authors, edits and proofreads technical and operational data for use in structured format documents or sections of documents such as manuals, procedures and specifications. This position will ensure that technical documents meet established editorial and government specifications and adhere to standards for quality, graphics, coverage, format and style.

• Review raw materials, diagrams and random content to write technical documents according to established standards as well as recommend content structure or edits to document aspects such as scope, format, content, and methods of duplication and distribution.
• Serve as the document version control owner and maintain the library of technical documents.
• Work with department leadership and other critical points of contact in order to determine document layouts and publication schedules and methods.
• Coordinate technical and operational specifications, determine specific or general subject material to be developed for publication, and resolve problems concerned with developing and publishing subject material.
• Review draft of manuscript and make recommendations for changes.
• Edit and correct final draft to coordinate document for typesetting, web posting or other distribution method.
• Select or recommend graphics, such as drawings, diagrams, pictures, and charts, to be used in technical documents.
• Analyze need for revisions, corrections, and changes in previously-published materials as well as the need for the development of new material.
• Acquaint self with project processes by interviewing key personnel and subject matter experts and reviewing available industry and project resources in order to help determine process flows, work procedures and technology allocations.

Minimum Requirements

• High School diploma or equivalent with 2-4 years of experience.
• Associate degree preferred.
• May have additional training or education in area of specialization.
• Bachelor's degree in English or Communications from an accredited college or university, or equivalent experience, required.
• At least four (4) years of relevant experience in technical writing in association to Call Center, Information Technology and/or Government contracts required.
• Ability to document technical programs, plans, designs, operations and procedures.
• Strong organizational and self-management skills.
• High level of attention to detail and accuracy in all work.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Ability to read and understand information and ideas presented in writing.
• Ability to communicate information and ideas in writing so others will understand.
• Ability to appropriately handle business-sensitive and confidential information.
• Ability to prioritize assignments and solve problems.
• Ability to work with tight deadlines while managing multiple tasks.
• Strong interpersonal skills, telephone etiquette, and professional demeanor.

- Excellent oral and written communication skills - Effective team player with highly-proficient customer service skills.

• Advanced-level user in Microsoft Office applications (Word, Excel, and PowerPoint) and SharePoint.
• Flexibility and ability to work in a dynamic, team oriented environment.
• Ability to maintain a security clearance as needed.

- Ability to work a one-month training schedule between the hours of 7:00am - 6:30pm EST Monday - Friday required.

- Ability to work a schedule between the hours of 6:00am - 6:30pm EST Monday - Friday highly preferred.

Please note: For this position Maximus will provide equipment to use.

Home Office Requirements:

• Internet speed of 20mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net )
• Minimum 5mpbs upload speed
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
• Private work area and adequate power source
• Must currently and permanently reside in the Continental US

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.