What are the responsibilities and job description for the Payments Specialist position at Maxio, LLC?
A company is looking for a Payments Specialist responsible for providing customer support related to payment processing.Key ResponsibilitiesAnswer payment-related inquiries and provide technical assistance within required SLAsOnboard new customers and collaborate with clients and internal partnersTrack client inquiries and follow up on pending issues using the Zendesk ticketing systemRequired QualificationsMinimum of 4-5 years of experience in the payments or fintech industryExperience providing exceptional customer service and onboardingFlexibility to adapt to a changing environmentAbility to work EST hours if located in a different time zoneWillingness to learn and operate multiple software programs concurrently