Collaborate, communicate and interact with many cross functional teams such as Product Management, Marketing, Product Engineering, customer support etc..
Analyze data on the experiences of customers, articulate and visualize their overall experience and gain actionable insights from them
Drive, own, and execute data collection from customers, including surveys, CRM linkages, and report development
Develop data visualizations using Qlik Sense to drive more informed business decisions
Utilize business process modeling to create models that reflect an intuitive, non-technical model of how the business is conducted
Identify key trends and outliers across customer verbatims, scores, and feedback
Identify issues and recommend changes to drive data-based strategic decision making
Produce insightful data analysis to educate the business on trends and areas of opportunity around customer experience
Plan and lead cross-functional design sessions that leverage key findings
Establish and maintain effective working relationships with internal stakeholders and external partners
Qualifications :
Bachelor’s degree in IT, business, computer science, statistics, or a related field
Proven track record working with the Business Stakeholders in Product Management, Marketing, Product Engineering, customer support etc…
5-10 years of experience in a customer experience role, analyzing customer experience data
Expertise in developing dashboards and visualizations using Qlik sense
Expertise in database design and SQL
Experience with business process mapping, process analysis, and needs assessments
Experience working with large, noisy, and complex real-world data in preparation for statistical analysis
Experience performing data analysis and reporting in both detail and summary formats
Experience working with market and customer research inputs
About Maxonic :
Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying?
We can’t wait to see your resume! Please apply below with your most current resume and anything else you’d like us to know about you – commute preferences, desired work environments, etc. You should also feel free to email (saurav@maxonic.com) or call (408) 400-2332.
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