What are the responsibilities and job description for the Tech Support Engineer position at Maxwell IT?
Job Description Here’s the Deal : Looking to become part of a team of hungry, humble and (people) smart IT professionals? Excellent! We have a great opportunity available right now for an individual with the right technical expertise, personal drive and people skills to help our clients create secure and successful technology platforms.Maxwell IT is a managed security and services provider (MSSP) based in Seattle that services clients throughout the Pacific Northwest. We offer a full range of managed IT services, private cloud hosting and NIST / PCI / SOC / HIPAA security compliance solutions to clients in the healthcare, manufacturing and professional service industries.Resilience, humility and integrity – this is what we stand for. Our team is a collaborative and nimble mix of engineers and project managers, dedicated to meeting the exceedingly high standards of quality our clients deserve. We see professional development, mentorship, certification training and career path development as key factors to our – and your – success.If these words resonate with you, you may be the person we are looking for.Job Description : In this position, you will be responsible for acting as the first line of technical support for our customers. Under limited supervision, you will assist in the planning, monitoring, and troubleshooting of desktops, servers, and networks ranging from basic to complex. You will respond to customer tickets and document troubleshooting steps. This frequently means handling those tickets from creation to completion. You will also visit customers' sites, resolving issues and maintaining relationships with a wide variety of customers and personalities.Essential Duties : IT Engineering – Troubleshooting, analysis, escalation and proactive communication, both remote and in the field.Project Management – All engineers are given projects to manage based on their skill level and trained in our methodology.Subject Matter Expertise (SME) – Our engineers follow their interests in specialization. Each team member has one or more subject matter expertise (SME) responsibilities. Whether it is building out our private cloud BDR solution or implementing a SIEM – we strive to match you with your area of interest to help build and maintain our technology standards.Account Management – Depending on their level of expertise, our engineers will have client-facing responsibilities and must be able to maintain client relationships. We mentor you to learn our standard of strategic road mapping and project level consulting.What We Look For : Outstanding written and verbal communication skillsAbility to work well under pressure and adapt in a fast-paced environmentAbility to work independently in a collaborative, team settingHigh level of confidence – low level of egoEagerness to learn new technologies and build professional skillsExcellent people skills; the ability to show empathy and be a good listenerExcellent organizational skillsKnowledge and Expertise : Three to five years of IT network administration and support experienceUnderstanding of the principles, methods and techniques used in IT administration and supportSolid understanding of LANs, VLANs, VPNs, and firewallsExperience with Windows server operating systems, Active Directory, DNS, DHCP, and Group PolicyStrong grasp of desktop operating systems, printers and applicationsMust be able to work for any employer in the United States without sponsorship and be able to successfully complete a background investigation and drug screeningTechnical Certifications / Ongoing Training : A , Network , Security , CCNA, Microsoft, CEH, Security , Project , ITIL, Project , Azure, AWSEducation : We are looking for candidates who possess an AA, BA or BS degree, and / or are in the process of completing college. Specialization in computer science or equivalent is preferred.Solution Stack : MS Office 365 / MS TeamsWindows 10 / Server 2016 / 2019MS AzureConnectWiseIT GlueSophosMerakiSIEM / PAM toolsBarracudaNote : Please include your related experience with each of these solutions.Compensation and Benefits : Flex timePart-time telecommute programMonthly bonus planRegular performance reviewsMedical, dental and vision coverage401(k) with employer matchThree weeks of paid time off earned in the first yearTen paid holidaysCell phone reimbursementReimbursement for initial certification exams / materialsEmployee tuition assistant programFree parkingPlease submit your resume along with a cover letter and three references.#J-18808-Ljbffr