What are the responsibilities and job description for the IT Support Technician II position at Maxwell?

WHO WE ARE...

Maxwell was founded in 2015 by homebuyers who were shocked by the complexity and inefficiencies of the mortgage process for borrowers and lending teams alike. We've created a platform that has not only streamlined the process and made it more efficient - closing loans 45% faster - but has made mortgages more accessible in the process. Our mission is clear : democratize mortgages by helping lenders work more efficiently and stay compliant while eliminating the barrier to entry and the stress for the borrower. We are a company focused on a supportive, diverse, and inclusive culture - live through our values of Rigor, Ownership, Curiosity, Kindness, and "Straight Up" - to bring equality to the mortgage process and spread financial empowerment. Intrigued? Read on and say hello!

WHO YOU ARE...

Excellent analytical & communication skills
Ability to work in a fast-paced multi-tasked environment
Great organizational and customer service skills
Ability to work independently and as part of a team

WHAT YOU'LL BE DOING...

Responds to end-user requests for technical assistance by phone, email, or ticketing system

Troubleshoots and resolves basic computer, application, system, device, access, or performance issues

Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards

Utilizes product information or solution database to research, troubleshoot, and deliver solutions

Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed

Escalates problems to appropriate levels or teams to achieve issue resolution

Support installs and / or upgrades of software and devices

Manage hardware inventory

Set up user profiles, or re-set passwords

Fulfills all service level standards for response time and quality

IDEALLY, YOU'LL HAVE...

1-3 years of related experience

An associate degree

Not sure you meet all of our ideals? We're a company focused on capabilities and

would still love to hear from you, so please apply!

WHAT WE OFFER YOU

An opportunity to be a key part of an agile team of thinkers and doers collaborating to change a multi-trillion dollar industry. We offer meaningful equity at a growth-stage company, a competitive salary, top-tier medical, dental, and vision insurance, and flexible work hours and vacation time. Here are our awesome benefits in black

and white :

Competitive pay and meaningful equity as an employee at a fast-growing, venture-backed company. We want you to participate and make decisions as an owner with our future in mind

Employee-centric environment - initiatives in place to create an environment of belonging and inclusion and career path plans based on achievable goals and not tenure or nepotism.

A 401(k) and top-tier insurance plans to select from along with a FSA and HSA where you can set aside pre-tax money for out-of-pocket expenses

Flexible time off plus all 11 major holidays and 2 floating holidays for your birthday,

religious holiday or other special day of your choice

Two volunteer days - paid days off to volunteer each year at the charity of your choosing

OUR APPLICATION PROCESS

At Maxwell, we value our differences, and we encourage all-especially those whose identities are traditionally underrepresented in tech organizations-to apply. Maxwell is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by

law. If you require further accommodations or have questions regarding the accessibility of our roles, please reach out to peopleops@maxwell.com. All employment decisions at Maxwell are based on a person's merit, business needs, and role requirements. At Maxwell, we're looking for candidates with great experience and alignment with our core values. This is a full-time, salaried role based in Denver, CO.

While we appreciate the interest, we are not accepting opportunities from contingency staffing agencies.

The pay range for this role is :

60,000 - 70,000 USD per year (Maxwell HQ - Denver)

Salary : $60,000 - $70,000

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