Team Leader - Systems Administration, Backup, and Storage

At MAXX Potential, we unlock human potential through transformative tech solutions. Our innovative approach helps organizations diversify and strengthen their tech talent pipeline while simultaneously creating opportunities for Apprentices to build meaningful careers in technology.

We are seeking a Team Leader to guide and manage a newly formed team of 10 Apprentice Consultants and 4 Technical Subject Matter Experts (SMEs). This dynamic team will focus on delivering Tier 1 and Tier 2 support, alongside expert Tier 3 escalation, in Systems Administration, Backup, and Storage domains.

Why Join MAXX Potential?

• Impactful Work: Be part of a company that values mentorship, innovation, and meaningful collaboration.
• Professional Growth: Access to unique opportunities to develop both personally and professionally while helping others grow.
• Inclusive Culture: Work with a diverse team of professionals united by shared goals and values.

Ready to Lead?

We’re looking for someone who thrives on challenges, believes in the power of mentorship, and is passionate about building the next generation of tech leaders. If this sounds like you, apply today and help us create a win-win-win for our apprentices, clients, and the tech industry.

MAXX Potential is an equal opportunity employer and is committed to fostering an inclusive and supportive workplace.

• Lead and Inspire: Mentor and manage a diverse team of Apprentice Consultants and experienced SMEs. Foster a collaborative, inclusive, and learning-focused culture.
• Drive Excellence: Oversee the delivery of Tier 1 and Tier 2 technical support tasks while ensuring timely escalation and resolution of advanced technical issues.
• Collaborate with Experts: Coordinate with SMEs to support complex engineering and design projects, ensuring alignment with organizational goals.
• Support Development: Develop individualized growth plans for team members, guiding apprentices toward mastery in Systems Administration, Backup, and Storage technologies.
• Manage Operations: Ensure the team adheres to best practices, completes daily tasks efficiently, and delivers high-quality support in areas such as server backup/restores, data protection, and system performance optimization.
• Engage Stakeholders: Work closely with clients, internal stakeholders, and project managers to align the team’s efforts with project milestones and client expectations.
• Promote Innovation: Continuously seek opportunities to improve processes and technical outcomes through collaboration, training, and innovation

• Technical Expertise: Strong hands-on experience in Systems Administration, Backup, and Storage technologies, particularly with RHEL and Windows OS, virtualization platforms (e.g., VMware, Nutanix, Azure, AWS), and data protection tools (e.g., TSM, Avamar).
• Project Leadership: Experience as a technical contributor with a track record of leading projects, mentoring teammates, or taking ownership of key initiatives.
• Leadership Potential: A desire to grow into a leadership role, with demonstrated ability to take initiative, solve problems, and drive results in a collaborative team environment.
• Problem-Solving Ability: Proficiency in troubleshooting complex issues, managing escalations, and ensuring consistent service delivery.
• Communication: Strong interpersonal and written communication skills with the ability to engage both technical and non-technical stakeholders.
• Collaboration: A commitment to working with diverse groups to achieve shared goals and foster a culture of mentorship and continuous learning.

• Experience with ServiceNow ITSM platform.
• Knowledge of disaster recovery planning, capacity management, and data archiving.
• Familiarity with governance, risk, and compliance frameworks.