Customer Service Representative/Retail Sales

JOB SUMMARY

The Customer Service Representative (CSR) is responsible for directly servicing the needs of the MaxxSouth residential customers with general information, billing, and promoting and selling MaxxSouth products and services to new and existing customers. The CSR provides analysis to advise MaxxSouth customers on their purchasing decisions with recommendations of technology solutions, thoroughly educates, and demonstrates the advantages of the recommended package. The Customer Service Representative maintains a strong customer focus and strives to make all interactions a positive customer experience. The CSR reports directly to the assigned Customer Relations Supervisor(s). There are no reports to this position.

ESSENTIAL JOB FUNCTIONS

The Customer Relations Specialist is accountable for the following items:

• Providing a high level of face-to-face service to customers in a professional, courteous, and effective manner
• Communicating 100% accurate information to customers regarding billing invoices, cycles, procedures and processes;
• Communicating 100% accurate information to customers regarding general information about our products, services, and the company resulting in a First Call Resolution;
• Suggestive selling to upgrade customers’ services;
• 100% accuracy on all work performed;
• Accepting and process payments from walk-in customers 100% accuracy in verifying field appointment times with customers;
• Monitoring and maintain daily cash transactions ensuring counts, batches and balances reconcile and meet accuracy standards.
• Using the PC workstation to access customers’ accounts in order to assist customers with their needs;
• Ensuring the confidentiality of all customer information;
• Working continuously with co-workers as a team to achieve the goals of Customer Operations;
• Using their own good judgment when servicing the needs of our customers;
• Actively promoting the sales and retention of the Company’s services to our customers and co-workers;
• Actively pursuing the unauthorized use of the Company’s products and services;
• Meeting the standards set forth by the management of Customer Relations;
• Process electronic communication for various locations to promote sell and support MaxxSouth products and services.
• Completing Data Entry as assigned;
• Scheduling, and distributing work orders (based on location).
• Testing, preparing, and assign equipment inventory as needed (based on location).
• Keeping the department and lobbies neat and organized;
• Attendance at monthly department trainings and team meetings as assigned by the Customer Operations Management Team;
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
• Performing any miscellaneous department duties as needed.

JOB REQUIREMENTS

Education and Experience

• Previous experience in a customer service environment – required
• Keyboard Skills – required
• High School Diploma – required

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Retail sales: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person