What are the responsibilities and job description for the Field Service Technician position at MaxxSouth Broadband?
- The Service Technician is responsible for performing installations for telephone, internet, and digital cable systems, as well as service changes for residential and commercial customers.
- The Service Technician maintains up-to-date knowledge of equipment and product services in order to educate and answer customer questions.
- Reports to The Technical Operations Supervisor
- There are no direct reports to this position
ESSENTIAL JOB FUNCTIONS
The Service Technician is accountable for the following items for MaxxSouth Broadband:
- Planning network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram;
- Establishing voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors;
- Verifying service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems;
- Documenting network by labeling and routing equipment and cables; recording configuration diagrams and specifications;
- Maintaining network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation;
- Maintaining customer rapport by listening to and resolving concerns; answering questions;
- Maintaining safe work environment by following codes, standards, and legal regulations;
- Keeping supplies ready by inventorying stock; placing orders; verifying receipt;
- Updating job knowledge by participating in educational opportunities; reading technical publications;
- Enhancing department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
- Other duties as assigned.
JOB REQUIREMENTS
Education and Experience
- High School diploma, G.E.D., or equivalent combination of training and/or experience - required
- Valid driver’s license and acceptable driving record - required
- Formal electronics training, NCTI, SCTE Certification or equivalent - preferred
- Ability to perform physically demanding work and lift minimum of 75 lbs. - required
- Ability to work non-standard hours (evenings, weekends, etc.) - required
- Customer relation skills - required
Other Requirements
- Background record that meets Company standards;
- Reliable means of transportation at all times;
- Present professional appearance and demeanor.
BCI and its operating companies will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information, ancestry, disability, or veteran or military status.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Cabling: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
