Assistant General Manager

Holiday Inn Express Charlotte Airport | 108 Airport Commons Dr Charlotte, NC 28208

Join Maya Hotels and Take the Next Step in Your Career!

Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking an Assistant General Manager to support the General Manager in overseeing hotel operations, maximizing guest satisfaction, and providing financial success. If you thrive in a fast-paced environment and excel at team leadership, strategic planning and enjoy working with top hospitality brands, this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer:

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

Job Description:

Essential Duties and Responsibilities:

Financial Leadership:

• Assist the General Manager in developing, implementing, and monitoring financial and operational plans to maximize profitability.
• Make recommendations for capital improvements to enhance the hotel’s assets and brand loyalty.

Team Development & Leadership:

• Plan, assign work, and establish performance and development goals for team members.
• Provide mentoring, coaching, and regular feedback to improve performance and recognize achievements.
• Educate, train, and motivate staff, ensuring they have the market knowledge, tools, and resources to succeed.
• Oversee salary recommendations, disciplinary actions, and staffing decisions in compliance with company policies.
• Foster teamwork and quality service through effective communication with department heads.
• Lead by example and demonstrate Maya Hotels' core values.

Guest Experience:

• Interact with guests, clients, and key stakeholders, including travel industry representatives, local community leaders, and government officials.
• Ensure the highest level of guest satisfaction by maintaining quality service standards and amenities.

Operational Excellence & Responsible Business Practices:

• Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with company and regulatory policies.
• Serve as a public relations representative, promoting the hotel and brand within the local community.
• Drive team engagement in community activities, business partnerships, and sustainability initiatives.
• Develop and implement environmentally conscious action plans to reduce the hotel’s carbon footprint.
• Maintain a safe working environment, including hazard prevention, proper chemical use, and injury prevention.
• Support and promote hotel recycling and sustainability programs.

Education, Skills and Abilities:

• Education: Bachelor’s degree in hospitality management, Business, or a related field preferred.
• Experience: 2 years of hotel management or supervisory experience; experience with Hilton, IHG, or Marriott brands is a plus.
• Leadership & People Management: Proven ability to motivate, train, and lead a successful hospitality team.
• Financial Acumen: Strong budgeting, forecasting, and revenue management skills.
• Guest Relations: Passion for enhancing guest experiences and maintaining high service standards.
• Problem-Solving & Decision-Making: Ability to remain calm under pressure and resolve challenges efficiently.
• Community Engagement: Strong ability to represent the hotel in the local market and foster partnerships.
• Flexibility: Willingness to work varied schedules, including evenings, weekends, and holidays as needed.

Physical Requirements:

• Ability to stand and walk for extended periods during hotel inspections and guest interactions.
• Ability to lift and carry up to 25 lbs. occasionally (e.g., reports, supplies).
• Frequent bending, reaching, and handling office equipment.
• Comfortable working in a fast-paced hospitality environment with changing demands.

Ready to Join the Team?

Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family!

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.