What are the responsibilities and job description for the Executive Housekeeper position at Maya Hospitality Group Inc?
Holiday Inn Express Charlotte Airport |108 Airport Commons Dr, Charlotte, NC 28208
We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.
Manage the housekeeping and laundry operation to ensure quality standards are met while delivering a guest experience that is unique and brings the brand to life.
Financial Returns:
- Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
- Maintain proper inventory levels managing cost per room for supplies and labor.
People:
- Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
- Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.
- Conduct quarterly reviews for all department team members.
- Live and demonstrate the Maya Hotels core values.
Guest Experience:
- Inspect all assigned rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. Carry out the special needs and requests of guests, VIP, repeat visitors and club members.
- Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
- Acknowledge each guest.
Responsible Business:
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
- May be responsible for the security of lost and found items throughout the hotel.
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate se of cleaning chemicals and working to minimize tripping and falling hazards,
- Uniform and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
- Comply with Maya Hotels policies, procedures and Code of Ethics.
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHERS JOB RELATED DUTIES ASSIGNED BY THEIR SUPERVISOR.
MAY ALSO SERVE AS MANAGER ON DUTY.
Work Environment: Hotel, Guest Rooms, Guest and Service Corridors, Housekeeping Office and Admin Offices.
Job involves working:
LIFT 25-50 LBS. ON A REGULAR BASIS.
under variable temperature conditions (or extreme heat or cold).
under variable noise levels.
outdoors/indoors.
around fumes and/or odor hazards.
around dust and/or mite hazards.
around chemicals.
around bio-hazards.
ADDITIONAL NOTES
KEY RELATIONSHIPS
INTERNAL: GENERAL MANAGER, ASSISTANT GENERAL MANAGER, DIRECTOR OF OPERATIONS, DIRECTOR OF HUMAN RESOURCES, ASSISTANT HOUSEKEEPING MANAGER, FLOOR SUPERVISORS, FLOOR ATTENDANTS, LINEN/LAUNDRY STAFF, ROOMS CONTROL, ENGINEERING.
EXTERNAL: HOTEL GUESTS/VISITORS.
