Human Resources Generalist

Maya Hotels Support Center | 8632 Wilkinson Blvd. Charlotte, NC 28214

Join Maya Hotels and Take the Next Step in Your Career!

Are you a proactive, people-focused professional with a passion for HR Operations, employee engagement, and recruiting? At Maya Hotels, we are seeking a Human Resources Generalist to join our growing team and support our properties. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer:

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

Job Description:

Essential Duties and Responsibilities:

Talent Acquisition & Onboarding:

• Own and execute the full-cycle recruiting process, including sourcing, screening, coordinating interviews, and onboarding.
• Partner with department managers to assess staffing needs and proactively fill open roles.
• Manage new hire data entry in HRIS and ensure all onboarding documentation is completed accurately and timely.
• Oversee ATS and HRIS system updates, ensuring data accuracy and compliance with internal standards.

HR Operations & Compliance:

• Maintain and organize personnel records in accordance with company policies and legal requirements.
• Monitor and update employment compliance posters across all properties.
• Track and report key HR metrics, supporting audits and compliance reviews.
• Stay current with federal and state labor laws, ensuring adherence across all locations.
• Support payroll processing deadlines through accurate and timely updates of employee data.

Employee Relations & Training:

• Act as a first point of contact for employee inquiries and workplace concerns.
• Facilitate conflict resolution, performance discussions, and investigations when necessary.
• Travel regularly to our hotel properties to support HR needs, conduct training sessions, and build relationships with team members.
• Assist in developing and delivering employee training and development programs.

Benefits, Safety, & Community Engagement:

• Administer employee benefits programs and assist employees with related questions.
• Manage and track workers’ compensation and guest liability claims.
• Assist with planning and executing company events and community engagement initiatives.
• Represent the company in labor-related matters, including grievances, mediations, and negotiations, as needed.

Education, Skills and Abilities:

• Education: Bachelor’s degree in human resources or a related field preferred; equivalent experience accepted.
• Experience: 2 years in a Human Resources role, preferably in hospitality or multi-unit operations.
• System Knowledge: Familiarity with HRIS systems, ADP preferred.
• Communication: Excellent verbal and written communication skills.
• Tech-Savvy: Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Detail-oriented & Organized: Ability to multitask, manage time effectively, and maintain accurate records.
• Self-Motivated & Driven: Proactive, self-motivated, and problem-solving abilities.
• Confidentiality: Experience handling confidential information.
• Language: Bilingual, English and Spanish preferred, but not required.

Physical Requirements:

• Ability to sit for extended periods of time.
• Ability to type on a keyboard with repetitive movements of the fingers, wrists, and potentially the neck.
• Ability to lift and carry up to 25 lbs. occasionally (e.g., reports, supplies).
• Frequent bending, reaching, and handling office equipment.
• Comfortable working in both office and hospitality environments.

Ready to Join the Team?

Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family!

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.