Social Catering Sales and Conference Services Manager

Social Catering Sales and Conference Services Manager

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Group Sales Manager will be responsible for driving group sales, developing and maintaining strong client relationships, and ensuring the achievement of revenue goals. This role requires a strategic thinker with a proven track record in the luxury hotel segment, excellent communication skills, and a passion for delivering exceptional guest experiences.

Roles and Responsibilities

• With high integrity, strives to provide a 5-star experience to guests and colleagues, while providing excellent hospitality.
• Works with the Director of Catering and Conference Services, General Manager, Executive Chef and Sales/Catering/CS team to develop and execute revenue management strategies to maximize space usage while driving higher average checks.
• Work closely with the Group Sales Team to service group room blocks as well as groups with contributing space and food and beverage.
• Create and distribute clear, accurate and concise Banquet Event Orders and diagrams that convey client needs with extreme attention to detail, resulting in total client satisfaction.
• Conduct client site inspections.
• Execute prospecting calls, in-house site visits, client entertainment and off-property sales calls.
• Demonstrate a high level of creativity, personal commitment to service excellence and an emotional sense of gracious hospitality.
• Create and develop sales strategies and then execute actions to meet or exceed sales targets. Sell, promote and develop business through catering and events.
• Create and develop wedding and mitzvah packages with the Director of Marketing.
• Ensure that all bookings revenues are forecasted accurately, ensuring that all contracted minimums for food and beverage and rental are exceeded.
• Work hand in hand with the DOC to ensure proper forecasting and budgeting.
• Meet with meeting and event clients prior to event start to reconfirm final attendance, meal schedule and other last-minute requirements, if any, communicating changes to other departments, as required.
• Manage and assist with social event logistics from guest arrival to main course service, or later as necessary.
• Manage deposits and payments to ensure balances and final payments are up to date per Maybourne Beverly Hills policy and client Agreement.
• Ensure all events are reflected accurately on function boards, set-up on time, completed in accordance with BEO SOPs, and attend to last-minute requests for changes or additional requirements.

Qualifications

• Exceptional interpersonal, verbal and written communication skills
• Self-starter and team player
• Exceptional attention to detail
• Performs all duties with integrity, accountability and creativity
• Effective time management and organizational skills
• Willingness to learn and support multiple areas of marketing and communications
• Takes initiative and follows through on assignments in a timely manner
• Proficient in computer software including Word, Excel, and PowerPoint. Delphi experience helpful.
• Ability to work in a team-oriented environment, meet deadlines and interact effectively with all levels of team members
• May be required to work varying schedules to reflect business needs of the hotel
• Degree in Marketing and/or Communications preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Possible prolonged periods of standing.
• Must be able to lift 15 pounds at times.

Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

• Put People at our heart
• Stay two steps ahead
• Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

*The Maybourne Beverly Hills participates in E-Verify.*