What are the responsibilities and job description for the Transient Sales Coordinator position at Maybourne Beverly Hills Hotel?
Job Description
Job Description
Transient Sales Coordinator
Job Overview
The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.
Summary of Position
In this role, you will support the sales department in achieving revenue goals and promoting the hotel’s services to potential clients by assisting in the coordination of Corporate / Leisure bookings, client events, corporate contracts and reports. The ideal candidate will be highly organized, proactive, and have strong communication skills to enhance customer satisfaction and drive business growth.
Roles and Responsibilities
- Warmly welcome and greet customers / clients via phone or in person
- Communicate effectively with guests and colleagues with a friendly, courteous and professional demeanour.
- Respond to the needs of clients and colleagues in a timely manner.
- Assist the sales team with managing client inquiries, providing detailed information about the hotel’s amenities, services, and availability.
- Track travel agent commissions to ensure timely pay-out
- Prepare proposals and contracts details for potential clients.
- Maintain accurate and up-to-date records of client communications, bookings, and contracts in the hotel’s CRM system.
- Collaborate with various hotel departments (e.g., front desk, housekeeping, and IRD) to ensure smooth execution of VIP guest arrivals.
- Monitor daily arrival and occupancy reports to identify potential leads and opportunities for business development.
- Assist in the planning and execution of sales events, promotions, and marketing activities.
- Provide exceptional customer service to both clients and internal teams, resolving any issues that arise in a timely and professional manner.
- Answer the phone in a pleasant manner and can answer questions as it relates to the hotel (hours of operations, amenities, outlets, etc.)
- Serve as the point of contact between clients / guests and the sales manager via-email or phone
- Responsible for coordinating internally with the sales & operations team
- Generate reports monthly for transient market segments (Lighthouse)
- Manage schedules for the sales team as it pertains to appointments with internal and external clients / guests
- Prepare Internal Group Resumes for FAM Tours and assist with reservations & appointments
- Prepare and disseminate site alerts on behalf of sales associate, to alert hotel team
- Prepare amenity welcome cards as needed (v3 VIPs) and liaise with IRD and other departments to ensure success
- Draft Negotiated rate agreements for Managers
- Assist with ensuring our inventory of office supplies and site amenities are maintained; alert DOTS when supplies are low.
- Coordinate with Front Office and HSKP to ensure showrooms and meeting rooms are prepared & personally inspected daily by performing a walk through of show rooms and meeting spaces.
- Receive and Prepare Vendor Invoices for Birch Street submittals
- Prepare Expense Reports for sales associates
- Proficiency in Excel, Word, PowerPoint, Opera and Salesforce is preferred.
- Experience in a supporting role and an administrative background is preferred
- Able to multi-task and manage a varied workload
- Detail oriented
- Proactive and with initiative, highly organized, efficient and calm under pressure
- Track accounts and prepare annual holiday card & gift distribution
- Conduct Site Inspections when respective Sales Associate is unavailable to do so.
- Gather gifts for client site visits, ensure cards and business cards are provided for client amenities
- Log all business cards and sales activities / appts in Salesforce
- Performs other related duties as assigned and will assist with the tasks of other coordinators (Catering, Group and Marketing) when these colleagues are out of the office.
Qualifications
Physical Requirements
Equal Opportunity Employer :
Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.
Vision
Leading the future of luxury lifestyle; curating distinctive and enriching experiences.
Purpose
Creating Stories of Distinction
The Maybourne Mindset
Who you would be working for
Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.
Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.
A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.
Company Benefits
