RURAL HEALTH CLINIC MEDICAL ASSISTANT

RURAL HEALTH CLINIC MEDICAL ASSISTANT

Reports To:  Clinic Manager

Location: Fall River and Burney Campus           

Employee Type: NON-EXEMPT

POSITION SUMMARY:

Reporting to the Clinic manager and under the supervision of a licensed provider (with provider’s written instructions), the Medical Assistant (MA) provides medical support to the medical providers and front office staff. The MA performs patient-oriented procedures under the direct supervision of a provider. The MA is responsible for providing patient care with a positive, caring, professional attitude working closely with other staff members to ensure quality care and a positive patient experience.

This job description is intended to identify some of the primary duties and responsibilities.  Mayers Memorial Hospital District reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this position description, at MAYERS MEMORIAL HOSPITAL DISTRICT’S sole and absolute discretion.

POSITION QUALIFICATIONS:

1. High School Diploma or equivalent
2. Current CPR certification
3. Computer literate and proficient in Microsoft Office applications
4. Ability to type 40 words per minute.
5. Ability to deal with people in a pleasant and courteous manner, even under stressful conditions.
6. Must be able to read, write, speak, and understand the English language, have accurate grammar and spelling.
7. Must be able to work in a fast-paced environment and maintain patient confidentiality and be flexible to meet the needs of patients and co-workers.
8. Must be able to work in a fast-paced environment, multitask and prioritize to maintain optimum clinic flow.
9. Two years’ experience in a healthcare setting preferred.

General Competencies:

1. Professional behavior is demonstrated, both when on duty and as a representative of MMHD outside of normal work hours.
2. Ability to work with others, at all levels within the organization, and collaborate effectively.
3. Above-average interpersonal, problem-solving, and written and oral communication skills.
4. A positive working relationship with patients, visitors, and facility staff is demonstrated.
5. Organizational ability and time management is demonstrated.
6. Produces deliverable products on time, within budget with minimal direction.
7. Demonstrates the ability to compile and organize data using Microsoft Office Applications.  Ability to make appropriate recommendations or conclusions, given the data obtained.
8. Maintains an organized set of records, upon request, for the functions that are performed within the scope of this job.
9. Communicates appropriately and clearly to directors, managers, and coworkers.
10. Performs all assigned tasks accurately, to include proper spelling and grammar, reference materials, and minimal mathematical calculation.
11. Takes direction from others to include those employees of other departments with which he/she works on a temporary basis in accordance with the chain of command.
12. Maintains all information as confidential as appropriate, to include payroll, personnel information, and other information obtained during the course of performing job duties that is confidential.
13. Demonstrates ability to effectively use office machines in the performance of job functions.
14. Answers phone calls, assists public, and forwards appropriately if necessary and in a professional and friendly manner.
15. Actively participates in problem resolution.
16. Adheres to strict patient privacy and confidentiality protocols defined in the hospitals policies and procedures.
17. Submits concerns to supervisor that cannot be handled on a person-to-person basis.
18. Creates an environment that enables the hospital district to fulfill its mission and meet/exceed its goals.
19. Demonstrate flexibility and willingness to do extra work as needed on an interim basis. May be cross- trained for other positions and may be required to work in those positions as needed.
20. Other duties as assigned.

Specific Responsibilities:

1. Immediately alerts medical staff of any walk-in or phone emergencies.
2. Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit.
3. Obtains patient vital signs with accurate readings: temperature, pulse, respiration, O2 saturation, blood pressure, height, and weight with proper documentation.
4. Uses universal precautions.
5. Uses time efficiently: Rooms patients on time, anticipates providers' needs and actively works to find additional projects when time is available.
6. Reviews patient electronic charts for completeness, ensuring all relevant information for the visit is filed (i.e. lab, X-ray, consultation reports, etc.)
7. Collects and processes specimens accurately with proper completion of lab requisitions.
8. Assembles and arranges equipment and instruments required for exams and procedures.
9. Administers and documents injections per provider order. 
10. Performs Vision Screenings (near and far) and Audiometric Screenings accurately.
11. Uses correct lead placement for EKGs and inputs correct patient information.
12. Demonstrates proficient knowledge of sterile technique and sterile field (Autoclave and sterilize instruments/equipment per protocols). 
13. Disposes of biohazard waste according to OSHA standards
14. Prepares and stocks rooms daily. Ensures adequate supplies and equipment are in each exam room. Discards outdates as appropriate.
15. Maintains medical supplies inventory and performing preventive maintenance to keep medical equipment operating.
16. Coordinates all vaccines to include entering them into CAIR and placing orders of vaccines for VFC and private stock.
17. Performing accurate, legal, and ethical documentation at all times, including lab logs according to CLIA regulations.
18. Obtains prior authorization requests for medication coverage.
19. Readily locates and operates all emergency equipment (i.e., oxygen, emergency drug box and fire extinguisher, etc.)
20. Handles phone calls from patients and insurance companies accurately and in a professional manner.
21. Call or write patients with results as requested and document conversation in the EHR patient record.
22. Responds to all patient inquiries within two business days.
23. Manages referral work ques in order to ensure patients are attending referred to services and that reports for those services are obtained and filed in the HER.
24. Process authorizations for DME.
25. Enter in RX refill requests, checking last CURES date with appropriate, providing last fill date and any other relevant history before forwarding to provider.
26. Actively participate in quality improvement metrics for grants and insurance quality programs.

Professional Requirements:

1. Adheres to dress code; appearance is neat and professional.
2. Completes annual education requirements if applicable.
3. Maintains regulatory requirements.
4. Wears identification while on duty.
5. Attends annual evaluation and participates actively in this process.
6. Reports to work on time and as scheduled; completes work in designated time.
7. Attends all meetings as appropriate.
8. Exhibits the mission, ethics, and goals of Mayers Memorial Hospital District in the performance of job duties.

WORKING CONDITIONS:

1. Willingness to work beyond normal working hours and in other positions temporarily when necessary.
2. Is involved with personnel, visitors and government agencies, etc., when necessary.
3. Must function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel, clients and support agencies

PHYSICAL REQUIREMENTS:

1. Sits, stands, bends, lifts, walks and moves intermittently during working hours.
2. Able to lift 20 lbs.

Qualifications

Salary : $19 - $24