What are the responsibilities and job description for the Customer Service Utility Specialist position at Maymont Homes?
Location
Charleston - 997 Morrison Drive, Suite 402
Business
We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!
Job Description
Primary Responsibilities: The Customer Service Utility Specialist is primarily responsible for managing all utility accounts for all properties(vacant, occupied, and newly acquired) with 3rd party provider: Simple Bills
Skills & Competencies:
Essential Job Functions:
Key Metrics & Responsibilities
Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!
Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.
Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.
Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
Charleston - 997 Morrison Drive, Suite 402
Business
We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!
Job Description
Primary Responsibilities: The Customer Service Utility Specialist is primarily responsible for managing all utility accounts for all properties(vacant, occupied, and newly acquired) with 3rd party provider: Simple Bills
Skills & Competencies:
- 2 years of work experience in a service-related field, preferred
- Knowledge of fair housing and local real estate laws, where applicable.
- Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred
- Demonstrated strong written and verbal communication skills
- Demonstrated customer service skills in a fast-paced environment
- Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multi-task
- Ability to prove critical thinking and problem-solving concepts
- Ability to thrive in a high volume, data entry, and processing work environment, where applicable
- Experience working in a work schedule environment, including in-office operation, weekends, and holidays, based on business need
Essential Job Functions:
- Create online utility accounts
- Notify utility companies of vacancy
- Assign blog tasks to address services
- Disperse tasks to utility tech assigned to that region
- Request application for services
- Compile proper documentation to set up services (deed/title)
- Complete applications
- Send the application back to the utility company (email/mail)
- Monitor emails for notice of disconnected services
- Monitor emails for utility requests
- Send past due shut-offs to bill pay
- Request lock box codes or key location
- Respond to requests for services within 24-48 hours
Key Metrics & Responsibilities
- Track progress in CMS via tasks
- Pay any outstanding bills that are holding up new accounts being created
- Establish utility services promptly.
- Approximately 180 utility workflows per month from simple bills, each specialist is expected to complete 60 per month
- No more than 10% (20) workflow assignments should exceed 30 days
Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!
Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.
Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.
Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
