Senior Vice President Patient Care Coordinator

Responsibilities Senior Vice President Patient Care Coordination : Participate in / encourage quality assessment and improvement activities. Generate reports for regional, divisional and corporate offices. Review and evaluate resources and staffing and ensures talent, manpower and resources are in place to meet the clinical needs and objectives. Assist in identification and utilization of appropriate resources to meet established performance standards. Ensure branches and programs follow standards / company policies / procedures and external regulatory requirements. Ensure that clinical associate documentation meets these requirements. Review and adhere to all Company policies and procedures and the Employee Handbook. Consult with regional / divisional / corporate staff and operational delivery / business contacts to identify solutions to location / region needs / concerns. Serve as an expert resource to the branch for patient intake / inquiries. Is responsible for coordinating with other internal / external expert areas to assist branch issues or inquiries. Develop and implement appropriate support plan to meet specific, identified objectives for support activities and respond to negative trends in performance metrics (clinical outcomes, field audit results, etc.) by assisting location managers in the development of action plans to resolve local issues. Mentor and direct operations to ensure the provision of quality service is consistent with applicable government laws / regulations and corporate policies / guidelines / standards. Collaborate with Operations Management to assist in meeting their business and clinical objectives - supporting / maximizing current business activities, future growth and provision of quality patient care. Provide direction regarding clinical process improvement methods and guide associates in the implementation of new process / procedures / methods. Provide education / training on Company policy, clinical process and procedures to operations and branch management, and clinicians in settings ranging from one-on-one sessions to group facilitation. Facilitate implementation of Company initiatives, changes in policy / regulation / process / procedures. Collaborate and coordinate efforts with the Clinical Operations department, Clinical Team, Business Teams and other pertinent entities to ensure consistent direction to field locations and support in meeting company goals and objectives. Maintain ongoing clinical knowledge through internal and / or external training programs, provide interpretation of knowledge and direction to staff. Develop and prepare communications to keep operations management and clinical operations informed of status, problems, achievements, etc. Proactively identify issues impacting patient care and / or office operations and involve up-line operations management and / or clinical operations, as indicated Provide detailed reporting on key areas of responsibility REQUIRED EXPERIENCE / SKILLS : Ability to project a professional image Apply professional standards of practice in the work environment Leadership skills Knowledge of regulatory standards and compliance Expert in medical terminology and patient charts Strong understanding and working knowledge of Medicare, Medicare Advantage and Commercial admission regulations Strong organizational and analytical skills