What are the responsibilities and job description for the Crane Field Service Technician position at MAZ SHARED MANAGEMENT COMPANY, LLC?
The Overhead Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.
- Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager)
- Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
- Responsible for responding to emergency break down call outs as directed by the service supervisor. This includes after hours as well as weekend availability
- Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing: visual inspections, testing procedures as well as the appropriate testing equipment
- Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our crane service industry; must be able to get specific regulations if requested
- Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structure element
- Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms
- Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work
- Maintain all company equipment and tools in compliance with the manufactures recommendations and certifications, i.e. vehicle, forklifts, man lifts, operating machinery, etc.
- Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle
- Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department
- Responsible for maintaining a professional appearance and image at all times
- Must maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor
- Excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times
- Maintain the Quality Assurance Standards
- Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager
- Keep training assignments current
- Perform other duties as assigned
