What are the responsibilities and job description for the Warranty Administrator & Customer Relations Specialist position at Mazda Infiniti Roseville?
At Infiniti and Mazda Roseville we pride ourselves on providing an award winning level of service. We are a local family owned business in operation since 2017. We employ passionate, motivated, honest team members with integrity that encompass our Expect More brand. If you are looking to join a successful, stable company with unmatched service, facility, reputation, pay plans, benefits and a work environment built to support our team through growth. Then, this might be the place for you.
Benefits
- Medical, Dental and Vision insurance
- Available Supplemental Insurance
- 401K with Employer Contribution
- Paid Vacation
- Paid Sick Pay
- Six Paid Holidays for many job categories
- Tenure Recognition
- Free Car Washes / Vacuum
- Free Coffee
- Company Picnic & Holiday Party
- Manufacture Recognition Programs
- Clean Safe Work Environment
- High Speed Internet / Wifi
- Latest Technology
- Helpful Supporting Staff
Responsibilities
- Book warranty repair orders and submit claims of manufacturer warranty.
- Maintain receivables schedules; service contract claim submission and follow up.
- Work closely and effectively with team of technicians, service writers, and supervisors.
- Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
- Communicate with Service Advisors to define the scope of a warranty claim.
- Process all warranty paperwork to ensure proper documentation and to verify criteria.
- Arrange for parts for shipment to factory or distributor.
- Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.
- Stays abreast of all factory recalls, announcements, and procedures.
- Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
- Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
- Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
- Review all returned and/or rejected warranty claims and prepare the repair orders for immediate re-submission.
- Maintain record of all claims submitted, returned/rejected and paid and their status.
- Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
- Provide a weekly report to the service manager regarding claims status.
- Build and maintain relationships with customers, acting as a primary point of contact to better assist them.
- Actively listening to their needs and giving them tailored solutions.
- Calling customers to follow up on their experience and the dealerships and inform them of incoming surveys and encourage the customers to complete the surveys.
- Occasionally shuttle or valet customers to or from local locations.
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
- Other tasks may be assigned by management.
Qualifications
- Warranty experience preferred
- Great customer service
- Attention to detail
- Ability to work well with others and be part of a team
- Proficiency Microsoft Office
- General accounting knowledge preferred
- Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.