What are the responsibilities and job description for the Customer Service Representative/Cashier/Service Valet position at Mazda Lakeland?
Customer Service Representative/Cashier/Service Valet- Mazda Lakeland
Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 10 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.
We are looking for customer-focused individual to assist in our service department. This individual will assist around the department as a service valet, cashier, and any other additional tasks needed by the manager.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following:
- Contact customers after service visits to check on experience
- Manage customer experience while in the dealership for service
- Customer status updates
- Check out customers when completing loaner agreements
- Assist in check out process
- Shuttling customers when needed
- Assist and port vehicles on Service Drive as needed
- Computes customer bills
- Receives cash, checks and credit card payments from customers; records amount received
- Makes change and issues receipts to customers
- Reconciles cash drawer daily
- Answers customer questions about service performed or products purchased, or refer them to someone who can
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution
- Provides clerical and secretarial assistance to departments as needed
- Maintains a professional appearance
- Keeps work area neat and clean
- Other duties that may be assigned
Minimum Qualifications:
- Excellent oral and written communication skills
- Strong computer skills, with the ability to manage multiple applications at once
- Strong organizational and multi-tasking skills
- Professional demeanor and appearance
- Prior sales/customer service experience a plus
- Ability to learn and operate various computer programs.
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Reliable Transportation
- Valid drivers license with acceptable driving record
- Pass background screening requirements
Supervisory Responsibilities:
- None
Job Type:
- Full-Time
Benefits:
- 401(k) & 401(k) Matching
- Employee Assistance Program
- Health Insurance
- Dental Insurance
- Vison Insurance
- Life Insurance
- Flexible Spending Account
- Paid Time Off After 6 months
- Referral Program
- Associate Discount Program
Schedule:
- Ability to work a flexible schedule
Pay:
- Pay plan will be discussed during interview
Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.
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