What are the responsibilities and job description for the SERVICE ADVISOR position at Mazda of Columbia?
Description of the Role:
Mazda of Columbia is looking for a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and guidance to our valued clients. You will serve as the main point of contact for customers, ensuring their needs are met and their overall experience is exceptional.
Responsibilities:
- Interact with customers, both in-person and over the phone, to understand their service requirements
- Provide accurate estimates and quotes for service and repair work
- Schedule appointments and manage service bookings
- Explain service recommendations to customers and address any concerns or questions
- Coordinate with the service team to ensure timely and efficient completion of repairs
- Keep customers informed about the progress of their vehicles
- Handle customer complaints and escalate as necessary
- Maintain detailed records of all customer interactions and transactions
Requirements:
- Previous experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Knowledge of automotive industry and basic technical understanding
- Proficient computer skills
Benefits:
- Competitive pay ranging from $45,000 to $85,000 per year
- Opportunity for professional growth and development
- Healthcare benefits package
- Paid vacation and sick leave
- Retirement savings plan
- Employee discounts on products and services
About the Company:
Mazda of Columbia is a reputable automotive dealership located in Columbia, South Carolina. With a strong commitment to customer satisfaction and high-quality service, we have established ourselves as a trusted name in the automotive industry. Join our team and be a part of our ongoing success in serving our valued customers.
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Salary : $45,000 - $85,000
