What are the responsibilities and job description for the Service Advisor Entry Level position at Mazda of Fort Walton Beach?
At Mazda of Fort Walton Beach, we are dedicated to providing top-tier service to our customers while maintaining a positive and dynamic work environment. We believe in growing our team and offering opportunities for career advancement. We are currently seeking an enthusiastic and motivated Entry-Level Service Advisor to join our team.
As an Entry-Level Service Advisor, you will be the first point of contact for our customers, helping to manage their service needs and ensuring they receive excellent customer care. You’ll work closely with our service technicians and other team members to coordinate services, offer helpful advice, and provide timely updates to customers.
Requirements:
Key Responsibilities:
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Greet customers and provide them with information regarding available services and products.
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Listen to customer concerns and document their service needs.
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Schedule service appointments and manage customer inquiries.
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Communicate with the service team to ensure the timely completion of repairs and maintenance.
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Provide customers with accurate cost estimates and service options.
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Ensure customer satisfaction throughout the service process, from intake to pickup.
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Maintain detailed and accurate service records.
- Follow up with customers after service to ensure satisfaction and address any concerns.
Qualifications:
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High school diploma or equivalent (required).
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Strong communication and customer service skills.
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Detail-oriented with excellent organizational skills.
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Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
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A positive attitude and willingness to learn.
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Previous experience in customer service (preferred but not required).
- Basic knowledge of automotive services is a plus, but not required.
What We Offer:
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Competitive entry-level salary and performance-based incentives.
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Opportunities for professional development and career growth.
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Health, dental, and vision insurance.
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Paid time off and holidays.
- A positive and supportive work environment with a strong team culture.
