Loan Administrator

Hi, there! We're Mazuma Credit Union. We all work together to fuel new and creative ways to make our members smile. We're also about making Kansas City a better place to live, work and bank! This includes utilizing what we call our Mazuma Mindset. This means we seek to exceed the expectations of our members & team members in every interaction, every time! Does this sound like you? Keep reading and we'll tell you about the specifics!

Role

Let's get you a few more details on what you would do here! The role of Loan Administrator I is a pretty big deal; you'll be ensuring our members and team members have a lending experience that involves our 4 Pillars of service: engaging with your members & team members, having their needs evaluated, being educated through individualized financial advice and have an enriching interaction!

Whether in person, on the phone or via email, we strive to create an amazing experience for every member, potential member, business partner, vendor and community partners in the markets we serve; every interaction, every time. Most importantly, we are looking for a Loan Administrator I with a heart for helping people. After all, our goal is to win Kansas City and make it a better place to live, work and bank! 

The Loan Administrator I is responsible for providing basic office support in processing and servicing loans. This position also assists in meeting annual lending goals established by the credit union and ensure loan quality is consistently maintained within credit union standards. A large part of this position is to assist and support member and team members. Part of this support includes ensuring our members are empowered in their lending knowledge in order for Mazuma to become their trusted financial guide! The Loan Administrator I is also encouraged to take initiative in decision-making within boundaries and guidelines as established by the Lending Leader. Read more about this role and its responsibilities!

ROLE AND RESPONSIBILITIES 

• Check in, scan, index and validate all documents required of each loan transaction. Included, but are not limited to:
  • Loan documents
  • Supporting loan documents
  • Lien perfection documents & other documents as required to comply with loan approvals
• Process paid retail consumer loans in accordance with guidelines and procedures
• Generate credit card welcome letters & accompanying disclosures; ensure that the letter and disclosures are sent in a timely manner
• Print all retail loan documents in accordance with departmental policies and procedures
• Filing, as necessary
• Complete lien releases in accordance with established policies and procedures
• Complete the review of new loans, ensuring that loans input into the computer system are accurate and correct; if a discrepancy exists, take the necessary corrective action and notify the appropriate individuals
• Serve as a back up to the Loan Servicing Administrator II
• Process title applications in a timely manner to ensure accuracy and that guidelines for establishing lien perfection have been completed in a timely manner and is consistent with policies and procedures
• Keep applicable policy and procedure manuals current with lending department changes
• Review policy and procedure manuals annually and submit any corrections, renewals or recommendations of change to the Lending Leader
• Maintain daily records/tracking for completion of department reports
• Performs other duties as assigned by the Lending Leader or Chief Lending Officer

EXPERIENCE AND SKILLS 

• 6 months of similar or related experience
• High school diploma or GED

Since we want to create an amazing member and team member experience, we need you to have a heart for helping people and be ready to support a like-minded team! To achieve that, we’d love to see someone who has these skills:

• Maintain confidentiality of documentation and information
• Communicates clearly and concisely in verbal and written form as well as displays outstanding communication skills and listening skills
• Interacts professionally with members calling for assistance while complying with lending department policies & procedures

Other Skills

• Proficient personal computer skills
• Proficient in the areas of detail and documentation
• Apply the highest level of ethical scrutiny in all situations 
• Read and understand insurance declaration sheets. Knowledge of credit union policies and procedures regarding evidence of insurance, requirement to provide insurance and how insurance is handled is also required. 
• Understand loan documents and required signatures
• Knowledge of all loan products and services, title and insurance requirements, appropriate documents, disclosures, and all applicable Consumer Credit laws and regulations. Provide member service that is in accordance with department and/or organizational standards
• Function and operate within the organization in accordance with our Core Values
• Create and maintain a consistent and professional environment
• Familiarity with credit union philosophy, organization, bylaws, policy, and operational procedures
• Ability to read, understand and interpret title insurance and title commitments. Additionally, identify situations that need to be corrected prior to loan closing to ensure perfect lien position in accordance with guidelines and procedures.
• Have a basic understanding of current economic and market conditions, as well as trends for local, state and national communities

So that’s a little bit about what we’re looking for. At Mazuma, we're also serious about making Kansas City a better place and becoming the city’s #1 preferred financial partner. We're also really big on those Core Values we mentioned earlier. Check them out!

Culture Expectations:

Positive, Fun Attitude! Consistently demonstrates a positive attitude, always being respectful in interactions with members and team members. Behavior and appearance should be appropriate and this position should lead this value by example.

Teamwork! A proactive collaborator who embraces the opportunity to work with others. Punctual and dependable. Able to manage conflict well amongst Team Members and Members. Demonstrates strong people skills, initiative, and decision-making ability. Productivity meets or exceeds expectations for the position.

Learning & Growth! Demonstrates initiative in not only self-development but the development of others. Has superior knowledge of the organization’s responsibilities and is able to apply and share learning.

Creativity & Progressive Mindset! Able to think outside the norm, introduce new ideas and proactively solve problems. Positive change agent that embraces team direction.

So, what do we bring to the table? Mazumans get a pretty sweet deal. They are part of a movement greater than themselves; they are a part of creating a better living, working and banking space for each and every person they come into contact with! Aside from living and fulfilling our purpose, Mazuma comes with lots of perks, including a great benefits package! 

Mazuma Credit Union is an equal opportunity employer and will consider all application without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Mazuma participates in E-Verify. 

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