What are the responsibilities and job description for the Relationship Advisor MRC - Call Center Rep position at MAZUMA CREDIT UNION?
Job Details
Description
Mazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our members and team members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this:
- Our team members have positive, fun attitudes
- We are big fans of both team and self-development
- We promote learning and growth
- We appreciate progressive mindsets and creative thinking
Besides that, here’s what else keeps team members here:
- Up to 27 days off a year!!
- 10 paid Holidays
- Mental Health Day
- Anniversary Day
- Monday-Friday schedule with alternating half-days on Saturday
- All days! No night shifts here!
- PTO starting on the first day
- 40 hours paid volunteer time
- Traditional & Roth 401K with 5% match
- All major benefits effective 1st of the month following first day with wellness discounts
- Free Vision insurance
- Free gym at our Headquarter location in Overland Park, available to all team members
- Company paid life insurance, short term, and long-term disability
- Employee Assistance Program
- Annual Bonus program
- Team Member Account & Loan discounts
- We love to smile, which is why it’s in our logo
Qualifications
About the role
Relationship Advisor MRC or Call Center Rep will work directly on our Member Relationship Center (MRC) team. The primary responsibility of the MRC Relationship Advisor/Call Center Rep is to create an amazing Member experience for our members who choose to use our phone, online, and mobile delivery channels to interact and conduct business with us. The Call Center Rep position demonstrates an understanding of, and belief in, Mazuma’s culture and core values. This Team Member will work with Members and Team Members directly and indirectly to engage and connect, evaluate to identify needs, educate on solutions, and enrich the lives of our members through outstanding service delivery.
**(This role does have the potential to work from home for a portion of the time based on performance!)**
To be successful as the Relationship Advisor MRC or Call Center Rep we are looking for someone with:
- 1 year call center or similar experience required
- 1 year customer service or similar required
- 1 year of sales and/or advising or similar required
- 1 year financial institution experience preferred
- 1 year consumer lending experience preferred
- Demonstrated ability in lieu of experience will be considered for internal candidates
Other Skills:
- Well-organized, good mathematical ability, with strong problem-solving and negotiation skills
- Required to work at any credit union location that may include extended hours, holidays, or Saturdays
- Proficient knowledge of Windows and Microsoft Office software (Outlook, Word, and Excel), as well as advanced keyboarding skills
Interpersonal Skills:
- Strong interpersonal skills
- Proven customer/member service skills
- Effective selling, cross-selling and referral skills or demonstrated ability
- Ability to work with all departments, personality types, and skill levels effectively
- Professional appearance, dress, and attitude
- Lead by example and represent the highest level of member service
- Strong ability to multi-task and handle multiple priorities simultaneously
- Ability to work with minimal supervision, either independently or as a team
Education/Certifications/Licenses:
- Minimum of High School Diploma, or equivalent
Mazuma Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.