What are the responsibilities and job description for the Crane Field Service Technician position at Mazzella Companies?
The Overhead Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.
- Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager)
- Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
- Responsible for responding to emergency break down call outs as directed by the service supervisor. This includes after hours as well as weekend availability
- Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing: visual inspections, testing procedures as well as the appropriate testing equipment
- Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our crane service industry; must be able to get specific regulations if requested
- Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structure element
- Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms
- Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work
- Maintain all company equipment and tools in compliance with the manufactures recommendations and certifications, i.e. vehicle, forklifts, man lifts, operating machinery, etc.
- Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle
- Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department
- Responsible for maintaining a professional appearance and image at all times
- Must maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor
- Excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times
- Maintain the Quality Assurance Standards
- Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager
- Keep training assignments current
- Perform other duties as assigned
Education
A high school diploma, vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred
Experience and Skills
- At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience is required
- Previous overhead crane service experience preferred but not required
- Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy.
- Valid driver’s license in good standing that meets company requirements
- Heavy Lifting/Pulling (min 75 lbs.) is generally a part of this type of work and because of the nature of the duties
- Ability to work at heights greater that six feet of the ground
- Service technicians standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on-call as required to meet customer needs
- Minimal travel required.
- Requires solid written and verbal communication skills
- Demonstrated mechanical aptitude
- Strong analytical, conceptual and planning skills are required
- Excellent math skills and overall PC literacy (Microsoft Office) are required
- Must be detail oriented, self-motivated and disciplined with the ability to multi-task
- Must successfully complete a criminal background check, physical, drug screen and E-verify
The Mazzella Way
Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members join Mazzella:
- Team-oriented environment
- A real Work life/ Home life balance
- Growth and Development Opportunities including a Lifelong Learning Career Path
- Humble, Hungry, Smart Culture
- Market Competitive Salaries
- Benefits and Health Insurance
- Technician Service Vehicle provided
- PPE and power tools provided
- Free Virtual Doctor visits with $0 copay (Teledoc)
- Tuition Reimbursement
Mazzella Core Values:
Safe-personal commitment to all stakeholder’s well-being; purposeful control of risk
Lifelong Learner – routinely acquire new skills and capabilities that bring value
Humble – lack excessive ego or concerns about status; emphasize the Team over self
Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Smart – common sense about people, good judgement, and intuition around their impact on group dynamic
EOE/Drug Free Workplace
