What are the responsibilities and job description for the Inside Sales Representative position at Mazzella Lifting Technologies?
Inside Sales Representative
The Inside Sales Representative will partner with outside sales and management to drive the Company’s strategic vision of being a Brand of Choice for customers; serve as the customer’s advocate by responding to inbound inquiries, exceeding expectations and providing superior customer service to increase customer attraction and retention; collect market data to create and analyze reports resulting in gross margin management; collaborate with manufacturing to ensure Operational Excellence.
Inside Sales Responsibilities:
- Respond to customer and outside sales requests in ‘real time for price quotations, order placement, adjustments and cancellations
- Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience
- Prepare quotes, order entry and resolve queries utilizing the ERP system
- Serve as a liaison with outside sales, purchasing and plant management to expedite orders and meet delivery dates
- Plan, organize and coordinate with management to pre-qualify bids over $3000 for Project or Contract Management
- Coordinate delivery times with production and Operations Manager in order to achieve customer satisfaction when normal lead times are not adequate
- Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables
- Participate in various projects with the Engineering Department related to account-specific or special product opportunities
- Other duties as assigned
Qualifications:
Education
A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline. In the absence of a degree, directly-related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement.
Inside Sales Experience & Skills
- At least one year of prior professional-level account management and industrial sales with proven experience meeting and exceeding sales goals is preferred
- A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales
- Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking
- Demonstrated ability to work with internal and external customers providing exceptional customer service
- Requires solid written and verbal communication skills
- Demonstrated mechanical aptitude
- Strong analytical, conceptual and planning skills are required.
- Excellent math skills and overall PC literacy (Microsoft Office) are required.
- Must be detail-oriented, self-motivated and disciplined with the ability to multitask.
The Mazzella Way
Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members join Mazzella:
- Team-oriented environment
- A real Work life/ Home life balance
- Growth and Development Opportunities including a Lifelong Learning Career Path
- Humble, Hungry, Smart Culture
- Market Competitive Salaries
- Free Virtual Doctor visits with $0 copay (Teledoc)
Mazzella Core Values:
Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the Team over self
Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics