Catering Manager

At Mo’ Bettahs, we cherish our core values: Kuleana (Responsibility), Ho’okipa (Hospitality and Aloha), Ho’okuku (Competitiveness), Mo’omeheu (Culture), Miki’oi (Fine Craftsmanship), and Pono (Righteousness). These values embody the qualities of an ideal team player: hunger, kindness, energy, humility, and selflessness. We believe in taking responsibility for our actions, celebrating our unique Hawaiian culture, providing personable service, striving for excellence, and paying attention to detail. 

A DAY IN THE LIFE 

A typical day as a Catering Manager for Mo' Bettahs begins with creating local connections in the restaurant and the community surrounding. You will be responsible for planning, organizing and executing catering orders for future dates and calling customers back to ensure satisfaction. It is important to be proactive and find ways, both in and outside of the restaurant, to gain new catering business. One way this is achieved is by reaching out and building relationships with local businesses. 

This is the perfect role for someone who enjoys preparing quality food, working within a team, taking ownership of their responsibilities, and loves making customers experience Mo’ Bettah. 

WHAT YOU’LL DO 

• Serve as the first point of contact for all catering inquiries for your restaurant location. 
• Respond promptly to inbound calls, emails, and online submissions to assist guests with catering orders. 
• Provide detailed information about our catering menu, pricing, and service options while embodying the Aloha spirit. 
• Answer customer questions, make recommendations, and upsell catering packages when appropriate. 
• Process and confirm all catering orders with accuracy, ensuring all necessary details (guest count, dietary needs, delivery/pickup times, etc.) are recorded correctly. 
• Coordinate order and delivery fulfillment with at your Mo’ Bettahs location 
• Communicate effectively with your general manager and the team to ensure timely preparation and delivery. 
• Proactively follow up with customers to confirm details, provide updates, and ensure satisfaction. 
• Maintain a catering order log and track key performance indicators such as order volume, customer feedback, and repeat business. 
• Work closely with restaurant leadership to optimize the catering process. 
• Identify opportunities to improve efficiency and guest experience. 
• Assist in resolving any issues related to catering orders, ensuring a positive outcome for the customer. 

REQUIREMENTS 

• At least 18 years old 
• Must be authorized to work in the US 
• Must have a valid driver's license 
• Restaurant experience preferred 
• Available to work Monday-Sunday 
• Basic experience with computers, i.e. Microsoft Suite, email, iPad 

 WORKING CONDITIONS 

Position requires qualified individuals to see, hear and speak (verbally and audibly). Required to ascend and descend stairs; sit and stand for extended periods of time, lift up to 30 pounds, bend, stoop and kneel. May be required to work outside in various weather conditions. May be required to work on a computer for extended periods of time, including viewing the screen, using a mouse, manipulating a keyboard with hands, and reaching with arms. May be asked to drive or travel by car, air, or other transportation for business purposes. Must be able to function effectively in a fast-paced working environment. Must be able to report to work responsive, free from sedatives, and in a non-sedative state. Must disclose prescribed and/or over-the-counter pharmaceuticals that may impair or affect the ability to perform the job's essential functions. Natural and regular stressors occur on the job.  

Mo' Bettahs is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, veteran status, or pregnancy.