What are the responsibilities and job description for the Service Desk Analyst position at MB2 Dental Solutions?
Overview
At MB2 Dental, we prioritize superior customer service and the efficient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to onsite staff and partner offices.
Service Desk Analyst Responsibilities :
- Resolve incoming end-user IT-related issues for remote partner offices and onsite users.
- Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders.
- Perform system installations, updates, and maintenance for practice management systems.
- Collaborate with vendors to resolve remote partner office issues.
- Document processes and maintain service desk records.
- Actively participate in staff meetings to recommend optimizations for IT performance and prevent future problems.
- Collaborate with internal departments to ensure IT needs are met.
Service Desk Analyst Requirements :
INDHRM200
