What are the responsibilities and job description for the IT Field Service Technician position at MB2 Dental?
Overview
MB2 Dental Solutions provides first-rate IT Services to dental practices across the United States. We are seeking an IT Support Field Technician to join our small yet fast-growing department in Carrollton, TX. As a field service technician, you will be required to travel to partnered dental practices, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment. Our field technicians are also responsible for supporting our Projects and Support Desk as needed.
IT Field Services Technician Responsibilities:
- Troubleshooting: Diagnose, resolve, and provide detailed reporting for a variety of technical issues at any one of the many partner office locations of MB2 Dental, as well as at the MB2 Dental HQ campus environment.
- Customer support: Provide technical support and customer service during field visits and at MB2 Dental HQ.
- Installation and configuration: Install and configure laptops, PCs, tablets, mobile phones, and network printers.
- Systems Support: Configure, install, and troubleshoot servers, desktop/laptop workstations (both physical and VMs in Hyper-V/VMware) as well as tablets, mobile phones, network printers, etcetera.
- Network Support: Configure, install, and troubleshoot firewalls and switches, and resolve LAN/WAN issues.
- User accounts: Add or delete user accounts in domain and workgroup environments.
- Account Support: Administration of computer/user accounts in MS AD domain and workgroup environments.
- VoIP systems: Support VoIP telephone systems.
- Relationship building: Build positive relationships with partner offices and ensure IT services meet their needs.
- Company rules and regulations: Adhere to company rules and regulations.
- Service reports: Produce frequent and analytical service reports with superior documentation and verbal skills.
- Collaboration: Cooperate with the technical team and share information across the organization.
- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
- Making recommendations to optimize IT performance and prevent future problems at partner sites.
Job Requirements and Qualifications:
- Must have a valid driver’s license
- Able to travel for an extended period as needed
- Able to work a flexible schedule (including nights and weekends)
- Working knowledge of Windows 10/11, Server 2016/2019/2022, and MacOS
- Domain/Active Directory proficiency (Create, migrate, troubleshoot)
- Able to run, terminate, and test CAT6 LV wire
- Able to follow documented procedures
- Understanding of customer service practices; providing a great customer experience
- Proficiencies in PC hardware and software configurations
- Ability to find solutions and execute them on your own
- Able to lift 75 lbs
- CompTIA A or Network or equivalent experience a plus
- Dental software knowledge is a plus
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