What are the responsibilities and job description for the Service Manager position at MBA Roofing?
Job Summary
The service manager is responsible for ensuring a premium customer experience by prioritizing and directing activities within the service department and therefore increasing lifetime customer value. A highly qualified candidate will have experience ensuring safety, quality control, profitability, and customer satisfaction for commercial and residential service work. This person will have experience understanding all types of roofing materials including single ply, shingles, and metal. This position will report to the Chief Operations Officer.
DUTIES & ESSENTIAL JOB FUNCTIONS
- Effectively manage employee performance, control labor and material costs, and make certain service levels meet customer expectations
- Oversee and, if necessary, perform all aspects of service work from selling to installation/repair to billing
- Collaborates with the sales team to ensure they are properly estimating and quoting each project and provide insight for improvements to help improve accuracy in the scope of work
- Provide support in customer satisfaction for any jobs that involve customer concerns or unforeseen installation or repair situations to ensure jobs are completed to the quality standards
- Ensure crews are adhering to OSHA and company safety regulations through educating, monitoring and leading by example in all situations
- Provide accurate and timely communication with clients, service crews, and the company
- Assist in the completion of estimates and proposals as necessary and within required deadlines
- Monitor installers’ schedules to ensure timely completion of jobs and accurate customer invoicing and provide assistance with technical/mechanical trouble-shooting/problem-solving
- Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans
- Support management through co
- Continuous improvement of operational processes and procedures
- Stay current on new developments and technologies in roofing to keep the company on the cutting edge and ahead of the competition
- Track finances of work and provide progress reports to ensure on budget completion
REQUIREMENTS
- Minimum of five years commercial and/or residential roofing experience including experience using construction equipment and techniques, drawings, specifications, component materials, and required standards applicable to the discipline
- Must be tech savvy in order to maintain accurate documentation and provide detailed reports
- Valid driver’s license, a good driving record, and ability to work flexible schedules, including travel regionally for project-specific work
- Strong work ethic and attention to detail; initiative and self-discipline
- Willingness to keep current with continuing education and training as necessary
BENEFITS
- Salary plus incentives
- Career advancement and leadership opportunities.
- Company VehiclePaid Medical, Dental, & Vision Insurance
- Paid Time Off
- Paid Holidays
PHYSICAL REQUIREMENTS/WORK ENVIORNMENT
The majority of the Service Manager work will be done at work sites and in the office. The Service Manager will be exposed to varying temperatures ranging from heat 90 degrees plus to cold weather which could include temperatures in the teens, and rainy conditions. A Service Manager must be able to lift/move up to 70 pounds frequently. The Service Manager frequently performs tasks requiring climbing, crawling, kneeling, crouching, pushing, pulling, lifting, carrying, gripping and moving safely over uneven surfaces. Safely climb ladders reaching up to 60 ft while carrying up to 30 pounds and wear personal protective gear correctly.