What are the responsibilities and job description for the Workers Compensation Claims Adjuster position at MBA TPA?
Benefit Risk Advisors (BRA) is seeking a Customer Service Representative to join our insurance division for our young, thriving business. The CSR provides a high level of customer service to our insureds and is responsible for administering commercial claims and workers compensation benefits programs to insureds. Responsible for researching and solving commercial claims questions. This position will collaborate with the team and the management of day-to-day operations for the benefits function.
DUTIES & RESPONSIBILITIES
* Assists employees and answers questions accurately from memory or by referencing process documents, policies and other resources.
* Manages email inbox by answering emails on a timely basis and communicating with other team members as needed.
* Processes new claims as appropriate.
* Assists new clients with onboarding processes including that eligibility requirements are met and that the correct certificates and/or documents have been received.
* Processes changes in status due to qualifying events.
* Acquires documentation.
* Provides assistance in all aspects of the Commercial Insurance Process.
* Maintains accurate and confidential records and files.
* Ensures compliance with data protection and privacy regulations; EEOC, ADA, FMLA, and other employment and labor laws, including preparing and submitting reports as required by regulatory agencies.
* Maintains and develops relationships with related vendors and third-party service providers.
* Performs other related duties as required and assigned.
MINIMUM REQUIREMENTS
* 440 or 220 License or Bachelor's degree or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
* Requires 1 years of Agency or Insurance experience.
* Skilled at explaining and presenting information to insureds.
* MS 365 experience with intermediate skills in Excel.
PREFERRED EXPERIENCE
* Workday benefits experience strongly preferred.
* High level of integrity and professionalism with ability handle confidential and sensitive information with appropriate discretion & good judgement.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Work Location: In person
Salary : $18 - $21