What are the responsibilities and job description for the Regional Director of Operations position at MBK Real Estate Companies?
Regional Director of Operations
MBK Senior Living is hiring a Regional Director of Operations to join our team!
Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.
Other Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.
All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.
MBK Real Estate (MBK) is an industry leader in real estate operations and development. Through its subsidiaries, MBK Rental Living, MBK Industrial Properties and MBK Senior Living, MBK Real Estate is renowned for building award-winning new home and apartment communities, state-of-art distribution facilities and for its reputation in providing exceptional high standards of service throughout its senior living communities.
MBK is a privately held real estate development firm with roots in the business dating back to 1996. MBK's extensive activities through its operating divisions, along with the size and scale of our development and building activities represent the continuation and commitment to American enterprise.
Job Description
Job Summary:
The Regional Director of Operations role directs the overall operations of assigned senior living communities driving operational excellence and financial success. Works closely with Community Leadership and Executive Leadership Team to ensure communities offer high-quality services, exceed customer expectations, meet all regulatory requirements, and achieve budgeted NOI targets. Drives accountability across all aspects of the communities in assigned region and takes action to mitigate risk. Responsible for communicating and reinforcing our mission, purpose and core values and other duties and tasks as needed.
Supervisory Responsibilities:
- Hire, train, set performance goals and timelines, monitor performance and provide coaching for community Executive Directors.
Duties & Responsibilities:
- Builds strategic plans and directs implementation in communities in assigned regions.
- Refines business plans to improve the financial performance of communities and alignment with strategic initiatives.
- Drives expense management throughout communities.
- Review monthly P&L’s and variance reports with EDs. Prepare plans with EDs to address negative variances to revenue, expenses, and NOI. Holds EDs accountable for financial outcomes.
- Develop plans to meet NOI expectations.
- Monitors risk elements of the communities, devises solutions to address and holds communities responsible for implementing changes.
- Effectively works with corporate finance, legal, human resources, and IT functions to support MSL strategies and policies in assigned communities.
- Actively supports and articulates the company mission and values throughout all contact with team members, residents, families, vendors, or any person or group affiliated with the company.
- Manages Executive Directors in assigned communities and holds team accountable for achieving organizational goals and objectives.
- Promotes teamwork through ongoing mentoring, coaching, and recognition programs.
- Ensures proper execution and implementation of all employee-related processes.
- Monitors all compliance and regulatory programs to ensure alignment and appropriate execution within the communities.
- Communicate a clear, resident-focused vision.
- Review census opportunities and challenges and make recommendations to increase occupancy and achieve budgeted revenue goals.
- Serves as escalation point, working with EDs, to resolve resident, family, and associated complaints, problems and grievances promptly.
- Supports the Regional Director of Sales to ensure that company Sales tools are implemented by all EDs and community Sales Directors.
- Supports and helps facilitate any community reviews when and if necessary.
- Maintains working understanding of all systems, procedures, programs, and standards for assigned senior living communities.
- Monitors and ensures families are satisfied with the Resident Care programs and services.
- Surveys and implement programs to ensure and improve resident satisfaction.
- Builds and maintains relationships with key stakeholders and owner groups if applicable to assigned communities.
- Supports the Health Services efforts to conduct/monitor community audits and regulatory compliance.
- Coordinate proper response to licensing visits as well as monitoring corrective action plans for any deficiencies identified.
- Other related activities that may be required and deemed necessary by the Supervisor.
Education Requirements:
- Bachelor’s degree required
Experience Requirements (in years):
- At least 5 years of multi-state, senior living community management experience with budget, financial, and occupancy responsibilities.
Required Competencies/Licenses/Certifications:
- Microsoft Suite competency.
- Full working knowledge of all state regulations that are required in the operation of communities in assigned region.
- Able to work flexible hours and be available to respond during off-duty hours to community problems, emergencies and crises.
- Demonstrated ability to communicate effectively, build strong accountable teams and have a positive client service attitude.
- Current required government certification or license to manage a community.
- 75% travel.
Physical Demands & Work Environment:
- Must be mobile and able to perform the physical requirements of the job, bending, kneeling, stooping, pushing, pulling and repetitive motion.
- Ability to sit and work at a computer for long periods of time.
- Able to move intermittently throughout the workday.
Pay: $170,000-$200,000 annually
We are not currently accepting unsolicited assistance from recruitment agencies for this position. All candidates must apply directly through our careers page or other designated platforms.
We offer a rich benefits package comprising of the following: competitive salaries with opportunities for growth; 401(k) retirement plan with up to 4% employer matching; comprehensive industry leading medical, dental and vision insurance; company-provided life, disability and AD&D insurance; flexible spending accounts, generous paid time off including vacation and sick time, holidays, and bereavement leave; and a variety of programs including leadership development, training, and personal coaching; education loan assistance and scholarships; daily living, financial and legal services; childcare and eldercare assistance; employee discounts; and health and wellness resources that include virtual yoga, mindfulness, and financial readiness for employees and their family members.
If you are ready to meet the challenges of this critical role, we want to hear from you!
MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact
talentacquisition@mbk.com
.Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.
Other Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.
HIPAA Disclosure:
All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.
Salary : $170,000 - $200,000
