What are the responsibilities and job description for the Client Service Leader position at MBMS Medical Billing and Management Services?
NEW POSITION DUE TO BUSINESS GROWTH! Medical Billing Company is seeking a relationship-focused, results-driven, team leader to serve in a client service leadership role. A strong background in physician billing is required, and Radiology billing experience is preferred.
Job Summary:
The Client Service Leader provides management oversight and support to assigned client billing teams while serving as the primary representative for client billing team performance. The Client Service Leader is an expert in RCM activities and is consistently analyzing and communicating performance against client expectations while also developing action plans for any needed resolution. This position may require some travel.
About MBMS:
MBMS is one of the largest privately held Radiology RCM companies in the country. MBMS sets itself apart from other billing companies by offering clients a dedicated team structure, a 100% referenceable existing client base, and the two strongest performance guarantees in the industry. Please do not miss this exciting opportunity to be a part of MBMS' expansion!
- MBMS offers a robust benefits package that includes Health, Dental, and Vision insurance, Safe Harbor 401K, Annual Paid Time Off and Holidays.
- HYBRID SCHEDULE - In this position, the employee will work 2 days consecutive remote from home and 3 days consecutive in-office at our Wyomissing MBMS location.
Job duties:
- Review End of Month reports with client and address areas of concern.
- Monitor key performance indicators (KPIs) and operational metrics; analyze trends and performance data to make data-driven decisions.
- Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and recommendations for improvement
- Proactively communicate areas of concern to senior leadership.
- Meet with clients to review performance at least monthly or at the client's request. Serve as contact on behalf of the company.
- Provide management support to assigned office(s), including but not limited to, allocation of personnel, development of management staff and interfacing with central office staff as necessary.
- Support company goals and objectives through proper communication to assigned supervisory and hourly staff, as necessary.
- Monitor and evaluate the performance of assigned supervisory staff per company policy.
Education and Experience:
- Bachelor's degree preferred
- 5 years healthcare industry experience
- Revenue Cycle Management (RCM) experience
Qualifications:
- Excellent verbal and written communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
- Ability to critically think on methodology and strategy in daily activities
- Ability to problem solve through root cause analysis and structured and collaborative planning
Equal Employment Opportunity
MBMS, LLC is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state and local anti-discrimination laws.
MBMS, LLC will not engage in or tolerate unlawful discrimination (including any form of harassment) on account of a person's sex, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, genetic information or any other protected group or status.
This Policy applies to all of MBMS, LLC's officers, managers, supervisors, employees, and customers. All such individuals are both protected under and restricted by this Policy.
