What are the responsibilities and job description for the Field Service Technician - NH position at MBRAUN?
MBRAUN Incorporated located in Stratham, New Hampshire is a leading manufacturer of high-end technology solutions. Products include gloveboxes, inert gas purification, thin-film technology, isolators, solvent purification and custom system solutions for clean environments. MBRAUN is instrumental in developing world class core technologies and then adapting them to an application, yielding the most efficient clean environments based on our intimate knowledge of the many markets we serve.
For over 40 years MBRAUN employees share in the vision of creating a world-class company that can be our customers #1 creative partner. We have and we can engineer solutions customers need using a unique solutions approach in which we collaborate to define specific application requirements. Together with the customer, we determine the best solution package from MBRAUN's range of products and services. For more information please visit www.mbraun.com.
Job Description
M. Braun, Inc. is currently seeking a full-time Service Technician to join our Service Department. This person will be responsible for installing and servicing M. Braun products in the Northeastern United States and Canada. Travel to other areas of the US and Canada occur as needed.
Experience is preferred, but early career candidates with mechanical or electrical knowledge and a high level of professionalism will be considered.
Core responsibilities include:
- Installing new systems at customer sites and training users on system operation.
- Maintaining and repairing existing systems and troubleshooting system problems
- Effectively performing customer technical support functions onsite and remotely
- Establishing and maintaining professional working relations with customers
- Promptly and courteously resolving questions, requests, and problems
- Creating customer quotes for spare parts and service
- Maintaining the Company's professional reputation by providing superior customer service
- Completing required documentation including installation reports, expense reports, and travel approval forms
Job Requirements
- Proficiency with MS Office (Word, Excel, and Outlook) required
- Knowledge of Adobe Acrobat a plus, but not required
- Travel in the Northeast and the surrounding area required. Travel throughout the U.S. and Canada as needed.
- Travel approximately 75-80% of the time
- Must be able to lift 50lbs regularly
The ideal candidate:
- Should have strong mechanical, electrical and training skills
- Must have strong organizational skills and attention to detail
- Will be able to troubleshoot and resolve uncommon problems
- Must be customer oriented and must be able to conduct themselves in a professional and courteous manner with customers and end users as well as other M. Braun employees
- Must have excellent written and verbal communication skills and the ability to maintain accurate records
- Must be self-motivated with the ability to work efficiently under minimal supervision
In addition to the above requirements some or all of the following would be useful to the applicant during the application process, training, and in the field:
- Working knowledge of control systems and PLC's. Ability to program PLC's is not required
- Experience with vacuum systems
- Experience with gas and fluid systems
- Experience with temperature control (heating and cooling)
Education Requirements
High School Diploma; additional technical training or relevant experience is required
Physical and Mental Requirements
- Physical Requirement: Balancing; climbing; bending; stooping; crawling; some light, moderate, heavy lifting and carrying; must have fine motor skills; be able to grasp small items; kneeling; pushing; reaching above shoulder; pulling hand over hand; ability to do a repetitive motion; and the ability to sit, stand and walk for most of the day. Mobility requirement enough to move around the production area safely and various types of customer locations
- Visual Requirement: Must be able to visually read documents, read from a computer screen, see system details
- Hearing Requirement: Must be able to hear and speak on the phone and in person to convey information. Must be able to identify hazard sounds and be aware of the environment on the production floor/customer sites for safety
- Mental Requirement: Comprehension, Organization, Reasoning, Decision Making, Communication, and Mathematics
Benefits
M. Braun offers an excellent benefits package which includes health insurance, dental insurance, vision insurance, 401K, life insurance, short-term and long-term disability, flexible spending account, and more.
M. Braun encourages work / life balance through a flexible work schedule, a 38 hour work week!
M. Braun provides Paid Time Off, Holidays, Floating Holidays and Volunteer Time to employees.
Additional perks include company outings, monthly raffles, pizza days, and more!
MBRAUN provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, marital status, veteran status, or sexual orientation in accordance with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which MBRAUN has facilities. This policy applies to all terms and conditions of employment, including but not limited to, employment, recruitment, selection, compensation, benefits, training, promotions, demotions, layoffs, terminations, and all other terms and conditions of employment.
