What are the responsibilities and job description for the Administrative Assistant position at MBS Business Systems?
Primary Responsibility:
Responsible for directing calls efficiently; processing sales and supply orders; collecting and entering meter readings, setting up new contracts and renewing existing contracts; providing pleasant and professional customer support. Must communicate effectively with clients and provide responsive and professional support via phone, email and in-person.
Position Requirements:
- Excellent communication skills to provide responsive and professional support via phone, email and in-person to clients and our internal teams
- Detail and task-oriented, with ability to quickly learn our industry specific software (Compass CRM and E-automate ERP)
- Exceptional organizational and time-management skills
- Able to multi-task, manage multiple projects and meet established deadlines
- Strong working knowledge of Microsoft Office (Word, Excel, Outlook)
- Desire for long-term opportunity in an established local company with excellent growth history
Essential Job Duties:
Customer Support:
1. Receive and process supply orders over the phone, ensuring accuracy and efficiency in order entry
2. Respond to customer inquiries and orders via email promptly and professionally
3. Greet and assist visitors and clients who come to the office, providing excellent customer service and addressing their needs
4. Track and manage supply orders, ensuring timely fulfillment and delivery
5. Maintain accurate records of orders, communications, and inventory levels
6. Address customer complaints and issues with patience and professionalism, striving for swift and satisfactory resolution
7. Perform general administrative tasks such as daily deposits, data entry, process both in-coming and out-going mail
Contracts Administration:
1. Collect and input meter readings for existing contract billing
2. Send out meter requests via email
3. Set up new contracts and renew existing contracts
4. Ensure meter readings are accurate, and invoices are billed on time
Sales Support:
1. Oversee accuracy of and process sales department paperwork, lease applications, approvals and funding
2. Maintain and update Compass CRM and E-Automate ERP, ensuring all information is current and accurate
Other duties as assigned
Compensation Range and Benefits:
- $20 to $24 per hour
- Health Insurance including vision and dental (available the 1st of the month after 60 days)
- Paid Time Off – 10 days first year of employment and escalating each year thereafter (begins accumulating after 90-day introduction period)
- Holiday Pay (after 90-day introduction period)
- Matching 401K, limited to entry months (after 90-day introduction period)
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
Schedule:
- Monday to Friday
Experience:
- Administrative Assistant: 2 years (Required)
Ability to Commute:
- Salinas, CA 93907 (Required)
Ability to Relocate:
- Salinas, CA 93907: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $24