Deputy Director of Contract Management

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Deputy Director of Contract Management will be responsible for the Office for Transportation Access’s overall management of paratransit contracts and oversight of associated vendors. The Deputy Director of Contract Management will define and monitor contract requirements and specifications, ensuring adherence to contract standards and established KPIs. The Deputy Director of Contract Management will work closely with other departmental teams to monitor and oversee RIDE service and will regularly collaborate on managing contractor performance, the enhancement of current service, and the development and implementation of new initiatives and services.

Duties & Responsibilities

• Owns the management of all paratransit contracts, including establishing contract requirements and develops procurement and contract documents, including dedicated service provider, non-dedicated service provider, the paratransit operations control and call center, Mobility Center, fleet vehicles, fuel, and other contracts.
• Leads contract performance evaluation, reviews with providers, and obtains feedback, developing and implementing corrective action plans when warranted.
• Monitors KPIs and reports for management by analyzing and summarizing information regarding contractor performance. Participates in the review and recommendation of initiatives to improve the efficiency or effectiveness of internal processes or programs.
• Maintains responsibility for document control system for contracts, procurement documents correspondence, and related records.
• Monitors and audits contract expenditures, manages and tracks all contract budgets, and oversees the processing of monthly invoices.
• Manages relationship with MBTA Procurement and ensures procurement and contracting processes occur in a timely manner
• Ensures all departmental finance and contract documents responsibilities are met, including submitting requisitions and managing departmental approvals
• Serves as key participant in the ongoing effort to evaluate and improve contract performance by identifying
• Participates in the design, procurement, implementation, and ongoing enhancement of paratransit contracts including paratransit service providers, TRAC (operations control and call center), and the Mobility Center.
• Assists in the review of federal and state requirements for providing public transportation to meet the needs of persons with disabilities.
• Performs related duties and projects as assigned.

Supervision

• Two (2) Contract Administrators

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited college or university.
• Five (5) years of experience developing or managing contracts or service delivery programs.
• Two (2) years of supervisory, managerial, or leadership experience and/or project management
• Advanced proficiency in the Microsoft Office suite, with emphasis on Excel and PowerPoint.
• Effective organizational, analytical, time management, interpersonal and multi-tasking skills.
• Excellent communication (oral and written) and presentation skills with ability to influence people at all levels of the organization, both vertically and horizontally.
• Ability to supervise and work effectively with a diverse workforce.
• Have excellent customer service skills and conflict resolution skills
• Ability to travel to locations throughout the MBTA's service area that may not be accessible by fixed route service.
• Commitment to MBTA's diversity and inclusion goals.

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of work experience implementing transit service delivery programs may be substituted for a bachelor’s degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Experience with public procurement, contract management, consulting and/or project management
• Experience managing and mentoring staff
• Demonstrated knowledge of the transit/paratransit industry