Security Systems Windows Administrator

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Security Systems Windows Administrator is responsible for managing and maintaining Windows-based server systems within the MBTA organization. Primary role is to ensure the efficient operation, security, vulnerability, and stability of the Windows infrastructure. Assist in the support of the full technical environment of the Microsoft Windows, Active Directory environments including support on premise and cloud infrastructure for MassDOT/MBTA Security.

Duties & Responsibilities

• System Administration: Install, configure, and maintain Windows server operating systems, including updates, patches, and security configurations.
• Active Directory Management: Administer and maintain Active Directory infrastructure, including user accounts, groups, permissions, and security policies.
• Network Management: Configure and troubleshoot network components such as TCP/IP, DHCP, DNS, and VPN connections to ensure reliable and secure network communications.
• Server and Application Monitoring: Monitor server performance, resource utilization, and system logs to identify and resolve issues proactively.
• Security Management: Implement and maintain security measures such as firewalls, antivirus software, and access controls to protect against unauthorized access, data breaches, and malware attacks.
• Backup and Disaster Recovery: Develop and implement backup strategies to ensure data integrity and establish disaster recovery procedures to minimize downtime in the event of system failures.
• Provide technical support to end-users, diagnose, and resolve hardware and software issues, and assist with software installations and configurations.
• Documentation and Reporting: Maintain accurate documentation of system configurations, processes, and procedures, as well as generate reports on system performance and incidents.
• System Upgrades and Migrations: Plan and execute system upgrades, migrations, and hardware/software deployments, ensuring minimal disruption to business operations.
• Collaboration and Teamwork: Collaborate with other IT teams, project managers, and stakeholders to support and contribute to the organization’s overall technology goals and initiatives.
• Participate in weekend maintenance activities, as required.
• Perform general system administration duties for systems and storage
• Work as a technical resource on assigned projects with testing and response.
• Perform network troubleshooting to isolate and diagnose common network problems
• Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner consistent with the Authority's "Driven by Customer Service" quality standard
• Perform all other duties and projects that may be assigned.
  
  
  

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited institution in Computer Science, Computer Information Systems or related field.
• Four (4) years of experience with systems administration and troubleshooting in a mid to large enterprise organization
• Experience supporting storage and storage security; experience supporting, maintaining and administering storage and backup; strong analytical and troubleshooting skills; effective organizational, analytical, multi-tasking, time management and interpersonal skills
• Proficiency with Word, Excel or PowerPoint applications
• Effectively communicate with customers, employees and vendors; have excellent customer service, speaking, writing and presentation skills.
  
  
  

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• MCSE Azure Solutions Architect Expert or Enterprise Administrator Expert may substitute for (2) years of required experience
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
  
  
  

Preferred Experience And Skills

• Experience with Windows server administration
• Experience with cloud hosting solutions
  
  
  

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op.
  
  
  

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com .
• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions .