What are the responsibilities and job description for the IT Support Specialist position at MBV-CA LLC?
Job Description
Job Description
Job Details
Shifts : day
Location : West Sacramento, California
Salary : $65k-$75k / DOE
Medical benefits-eligible first of the month following 28 days of employment. All other benefits-eligible first of the month following 90 days of employment.
Benefits :
401(k) with generous Company match
Dental insurance
Health insurance
Health Savings Account
Flexible Spending Account
Life insurance
Paid time off
Employee Referral Program
Vision insurance
Position Overview : The IT Support Specialist is responsible for the installation, configuration, troubleshooting, and maintenance of computer hardware, software, tablets, printers, phones, and other components of the Company’s IT infrastructure.
Language Skills : English proficiency required. Spanish is a plus.
Supervisory Responsibilities : None.
Amount of Travel Involved : 25%.
Essential Duties and Responsibilities :
- Adhere to safety protocols and ensure a safe working environment at all times.
- Provide advanced troubleshooting and resolution for a variety of IT infrastructure issues, including hardware, software, telecommunications, business applications, and customer connectivity.
- Diagnose and resolve issues related to computer hardware, software, tablets, printers, monitors, teleconferencing equipment, and phone systems.
- Utilize the ticketing system to document, prioritize, and manage support requests.
- Research, recommend, and implement cost-effective solutions to resolve hardware and software problems.
- Provide both remote and onsite troubleshooting and hands-on support for IT-related issues.
- Contribute to and maintain the company’s knowledge base system.
- Configure, deploy, and ensure proper setup of new PCs and related hardware.
- Maintain and update Active Directory, ensuring the accuracy of employee records for new hires and departures.
- Stay current with industry trends and developments by participating in training, reading professional publications, and engaging in professional networks and organizations.
- Assist with the analysis, planning, and implementation of the company’s ERP system.
- Maintain confidentiality of organizational information and protect sensitive data.
- Foster a positive work environment through effective communication and collaboration with colleagues, management, and customers.
- Ensure work areas remain clean and organized.
- Perform other related duties as assigned.
- Maintain regular and punctual attendance.
- Consistently meet the expectations outlined for the role’s fundamental tasks.
Experience for Success :
Education and / or Experience :
Behaviors & Competencies :
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment : Normal office working conditions. The noise level in the work environment is quiet to moderate except occasional work in a noisy production area where hearing protection is required and supplied.
Manna Beverages is an equal opportunity employer M / F / D / V
Salary : $65,000 - $75,000
