Back-Up Lead MSR

MC Federal Credit Union

POSITION DESCRIPTION

POSITION TITLE: Back-Up Lead MSR

DEPARTMENT: Operations

CLASSIFICATION: Non-Exempt

POSITION REPORTS TO: Lead MSR

POSITIONS SUPERVISED: Branch MSRs

LOCATION: Danville

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POSITION PURPOSE

The Back-Up Lead MSR is responsible for assisting the Lead MSR in scheduling, training, and directing the work flows and assignments of the branch MSR team. The Back-Up Lead MSR is a problem solver, capable of researching member complaints and system discrepancies. Knowledge and practice of Corporate Values is required and subject to validation. The Back-Up Lead MSR takes over the duties of the Lead MSR in their absence.

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ESSENTIAL FUNCTIONS AND BASIC DUTIES

· Provide written input and assist in the delivery of performance evaluations to employees in the branch team, be proficient in all SOPs relating to all responsibilities of a Back-up Lead MSR, schedule work assignments in a fair and consistent manner following approved work policies, and provide direction regarding member service expectations.

· Responsible for management of cash in the vault, ATM, and daily cash balancing. This requires detailed knowledge of the core delivery system, policies and procedures outlined in our cash SOPs.

· Vault access and control is the responsibility of the Back-Up Lead MSR.

· Ordering cash from the Federal Reserve and validating ordered and received cash will be performed on an as need basis.

· On a periodic basis the Back-Up Lead MSR will participate in audit cash counts at other branch locations.

· Participate in the documentation and review of SOPs regarding processes under their responsibility.

· Periodic special assignments will arise that the Back-Up Lead MSR will undertake or flex schedules of others to provide resources for projects.

· Subject Matter Expert in all processes relating to SOPs, core system functionality, MCFCU policies procedures, and appropriate regulations and laws relating to financial institutions.

· Perform any other duties as assigned by supervisor.

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PERFORMANCE MEASUREMENTS

1. Core System transaction competency. Back-up LeadMSRs will be proficient in all Core system transactions enabling them to provide solutions to all member transaction requests. This competency will be evaluated annually as part of the performance evaluation process. Executing the transaction correctly the first time will be the performance metric, along with over / short and voids.

2. Policy / Procedure Knowledge. Back-up LeadMSRs will understand and uphold all policy and procedures related to the business they conduct. This competency will be evaluated annually as part of the performance evaluation process.

3. Regulatory Compliance. Back-up LeadMSRs will understand all credit union compliance procedures. Specifically, BSA, Funds Availability Policy and Reg Z. Compliance is not limited to the above referenced areas.

4. Product / Service Knowledge. Back-up LeadMSRs will understand and promote all of the products and services offered by MC. This includes ongoing promotions, advertised specials, and community messaging. This competency will be evaluated annually as part of the performance evaluation process. Specifically:

• Basic knowledge on investment products; Certificates of Deposit, IRA, Roth IRA, Coverdell IRA. Back-up Lead MSRs will be able to promote our competitive rates.
• Basic knowledge on loan product offerings (Home Equity, 1st Mortgage, Auto Loan, Student Loan, Credit Card, Personal Loan). The Back-up Lead MSR must be capable of initiating the application process, providing information related to application questions and then execute a referral of the member to a loan officer. Back-up Lead MSRs will assist in making the member an appointment with the Loan Officer.
• Basic knowledge of MC electronic product offerings for Online Banking, BillPay, Mobile Banking, Audio Banking, Text Banking and remote deposit. Specifically ability to enroll, unlock, reset, or de-enroll on a daily basis.
• Basic knowledge of the new account process including follow up requirements to ensure member satisfaction. Specifically, Debit Cards, Checks, Electronic Services, or Loan products

5. Capitalize on opportunities to increase member utilization of products and services offered as a solution to their needs. The Back-up Lead MSR will be evaluated on their level of engagement in this area annually as part of the performance evaluation process.

6. Know our Business. Back-up Lead MSRs will be capable of providing information concerning the credit union products and services, policies, general information; what is a credit union, eligibility for membership, how to apply for membership, type of accounts available, insurance coverage of shares, loan policies, interest rates charged on loans, how interest on loan payments are computed, how dividends on shares are computed, when dividends post, the location of the credit union and branches, office hours and telephone numbers and web address.

7. Computer Literacy. The Back-up Lead MSR will be proficient in all online and core systems. Microsoft Word and Excel basics are a requirement of this position.

8. Communications Expectations. Daily the Back-up Lead MSR will check and respond, in a timely manner, to all email as part of their daily assigned responsibilities. Email is the designated corporate communication tool and the expectation is that it is managed on a daily basis.

9. Confidentiality Expectations. All member information is protected on a need-to-know basis. Back-up Lead MSRs must address this requirement with full attention. Violations in this area are grounds for termination.

10. Functional Duties. Back-up Lead MSRs will open and close the computer terminal on a daily basis; account for assigned cash and transactions; balance to the terminal teller report; remit receipts to the Lead MSR/Supervisor.

11. Provide assistance with electronic services to members such as Online Banking, BillPay, Mobile Banking, Audio Banking, Text Banking; specifically, the ability to enroll, unlock, reset, or de-enroll on a daily basis. Refer to SME as required.

12. Integrity. Accurately report time worked into the employer identified timecard system per established deadlines. Attendance and punctuality at work is critical.

13. Specific duties relating to specialty tasks are to be executed at an SME level. Specifically, bond redemptions, office supplies management, ATM balancing, in-house report generation, CUNA Mutual report input and generation, e-statement, and share draft clearing.

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QUALIFICATIONS

EDUCATION/CERTIFICATION:

· High school diploma or equivalent GED. Associates degree preferred but not required.

REQUIRED KNOWLEDGE:

· Working knowledge of data processing procedures and personal computer applications

· Prior leadership experience preferred

EXPERIENCE REQUIRED:

· 2 or more years of financial institution experience or a strong knowledge of credit union products and services

SKILLS/ABILITIES:

· Excellent leadership and management skills

· Excellent written and verbal communication skills

· Excellent organizational, analytical and problem-solving abilities

· Able to coordinate, manage and direct others

· Dedicated work ethic with personal and professional integrity

· Ability to undertake and complete multiple tasks, meeting deadlines

· Strong desire to improve the lives and financial wellbeing of our diverse membership

· Commitment to the credit union philosophy

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PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING:

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.

AVERAGE HEARING:

Able to hear average or normal conversations and receive ordinary information.

AVERAGE VISUAL ABILITIES:

Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH:

Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

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WORKING CONDITIONS

NONE:

No hazardous or significantly unpleasant conditions (a typical office environment)

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MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:

Ability to deal with all members in a professional manner under any and all circumstances

MATHEMATICS ABILITY:

Must be able to perform basic mathematical calculations free from errors or miscalculations

LANGUAGE ABILITY:

Ability to communicate to all members in a clear and concise manner

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INTENT AND FUNCTION OF JOB DESCRIPTION

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by the Board of Directors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

EEO STATEMENT:

MC Federal Credit Union is an equal opportunity employer. It is the policy of MC Federal Credit Union to afford equal employment opportunity and to recruit, select, hire, train, transfer, and promote individuals in all job titles regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, and veteran status.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $15