What are the responsibilities and job description for the Client Service Representative position at MC Inc.?
Job Description
Job Description
Mercurial, Inc. is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Client Service Representative you will play a crucial role in building and maintaining strong relationships with clients and fostering positive interactions to drive customer acquisition success.
Client Service Representative Responsibilities :
- Collaborate with cross-functional teams, including marketing, customer service, and operations, to ensure seamless campaign execution
- Proactively engage with customers to understand their needs, preferences, and challenges
- Provide exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assist in maintaining accurate and up-to-date sales records, customer databases, and campaign reports.
- Troubleshoot issues, identify solutions, and liaise with internal teams to ensure timely resolution
- Identify opportunities for upselling and cross-selling additional services that align with clients' needs and objectives.
Client Service Representative Qualifications :
Li-Onsite
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