Experiential Account Supervisor

Are you energized by collaboration and the delivery of world-class brand experiences? 

We are seeking a driven, highly collaborative, and proactive Account Supervisor for our experiential practice at MC². This role helps lead experiential projects from concept to execution by implementing tried and true MC² processes and ensuring our Account Service is second to none. This individual will report to the VP, Account Service – Experiential and will work alongside other team members within Account Service, as well as Creative, Strategy & Production.

We define Experiential as engaging consumers/attendees through direct participation in immersive and memorable experiences and you will play an integral role in helping to develop these experiences.

Roles and Responsibilities

• Lead and work collaboratively with project teams to provide best-in-class experiential activations
• Develop and maintain strategies to meet client program objectives and goals
• Think creatively and strategically and have a strong understanding of marketing principles
• Manage and analyze results of all programs and recommend changes to approach based on performance
• Assist in developing & implementing overall Account Service best practices 
• Build results-oriented culture focused on delivering well-executed, unexpected and rewarding client work
• Set productivity standards for project teams, track performance, and hold team members accountable
• Drive results by anticipating future needs and taking decisive action
• Build strategic alliances with key stakeholders among outside vendors, internal partners, and clients to improve business performance
• Provide thought leadership and help generate ideas alongside creative team
• Leverage a broad and deep understanding of the industry, marketplace, client and agency
• Build teamwork and camaraderie throughout the organization
• Proactively work to assist team members and remove barriers to effectiveness
• Contribute to MC² financial health by providing feedback/guidance on project team hours spent on projects (estimate vs actual), and - in partnership with budgeting team - estimating the time required for upcoming projects and pitches
• Promote Account Team work standards by defining and following agency production, productivity, quality, and customer-service standards, resolving operational problems and identifying work process improvements
• Proactively identify and flexibly respond to trends impacting clients and our business. Review best practices and integrate into your daily work.
• Deliver quality results in a timely manner, adhering to project/RFP due dates and milestones
• Push for continuous, year-over-year improvement in results (e.g., continually raise the bar)
• Team player who brings daily energy and helps contribute to a positive team culture

Qualifications

• Minimum 5 years Account Service / Project Management experience in Experiential agency/environment  
• Ability to be flexible and highly adaptive in a fast-paced, entrepreneurial environment  
• Strong organizational skills and keen attention to detail
• Ability to multi-task and process information efficiently  
• Assertive and proactive self-starter with strong interpersonal skills  
• Ability to communicate clearly, delegate projects, and manage multiple projects at once  
• Learn from past mistakes and strive to not make the same mistake twice 
• Creative, open-minded, solutions-oriented approach to problem solving

Additional Information 

• MC² offers a robust benefits package including: Medical (3 choices of plans), Dental (3 choices of plans), 401K, Vision, company paid Life Insurance, company paid Long Term Disability, Short Term Disability, Accident and Critical Illness Insurance--plus more. Our culture fosters teamwork, individual strength, and innovation, all in a dynamic environment! 
• MC² is an equal opportunity employer. M/F/D/V.  

About MC² 

An international leader in the exhibit and event marketing industry, we not only design and build beautiful exhibits, we curate memorable brand experiences and innovate the technology within them. We lead the pack in creating dynamic places where people interact with the world’s best brands, manifested from our 15 locations in the U.S. and our European location in Düsseldorf, Germany.