Optometry Front Desk Coordinator

Position Overview:

1 year minimum Optometry or Ophthalmology experience required

We’re looking for a sharp, dependable Front Desk Coordinator to be the welcoming face of our optometric practice. In this role, attention to detail is critical—accurate scheduling, payments, insurance handling, and patient communication all contribute directly to quality care. The ideal candidate is team-oriented, yet confident working independently and making sound decisions in a fast-paced environment. If you're organized, personable, and thrive in both patient-facing and administrative tasks, we want to hear from you.

Primary Responsibilities:

• Track Patient Flow:

Responsible for keeping track of each patient's movements within the office to ensure smooth coordination between front desk and clinical staff.

• Patient Check-In & Check-Out:

Greet patients, verify demographics, collect co-pays, and ensure accurate completion of forms.

• Insurance Verification:

Verify eligibility and benefits for vision and medical insurance prior to appointments.

• Phone Management & Triage:

Answer incoming calls, schedule appointments, and route messages appropriately. Triage patient inquiries with clinical sensitivity.

• Contact Lens Orders:

Process contact lens orders and assist patients with reorders or insurance-related questions.

• Referrals to Ophthalmology:

Generate and coordinate referrals to ophthalmologists and track follow-up documentation.

• Administrative Tasks:

Scan and fax documents, maintain accurate patient records, and manage electronic files.

• Digital Communication:

Monitor and respond to patient emails and text messages via HIPAA-compliant platforms.

• Office Supply Management:

Monitor inventory levels and restock office supplies to ensure smooth day-to-day operations.

Secondary Responsibilities:

Entrance Testing Assistance:

Support the clinical team with entrance testing procedures as needed, including:

• Non-Contact Tonometry (NCT)
• Auto-Refraction (AR)
• Optomap Retinal Imaging (Optos)

Optical Support:

• Support the optical team in monitoring patient flow, facilitation of sales and addressing basic administrative needs
• Offer patient frame styling opinions as appropriate
• Prepare trays for eyewear dispensing for optical as needed

Qualifications:

• Minimum 1 year of experience in an ophthalmology or optometry setting (required)
• Familiarity with optometric terminology, common eye care procedures, and basic medical terminology (required)
• Experience with medical office protocols, HIPPA and understanding of both vision and medical insurance plans
• Familiarity with EMR systems, particularly OfficeMate/ExamWriter (preferred)
• Excellent communication and customer service skills
• Proficient with general office software and technology
• Ability to navigate and monitor multiple online platforms simultaneously
• Ability to multitask in a fast-paced environment
• Detail-oriented and dependable

Benefits:

• Competitive pay based on experience
• Paid time off and holidays
• Employee discounts on eyewear and services
• Opportunities for training, professional growth and leadership

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 34 – 38 per week

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Medical Specialty:

• Ophthalmology

Schedule:

• Day shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Weymouth, MA 02190 (Required)

Ability to Relocate:

• Weymouth, MA 02190: Relocate before starting work (Required)

Work Location: In person

Salary : $22