What are the responsibilities and job description for the Patient Scheduling Coordinator position at McAlester Dentistry and Braces?
Job purpose
A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.
Duties and responsibilities
- Scheduling and confirming appointments
- Welcoming patients and updating their information in the dental software(s)
- Registering new patients according to established office protocols
- Verifying insurance and accurately building patient insurance plans in the dental
- software(s)
- Assisting patients to complete all necessary forms and documentation
- Answering and managing incoming calls
- Responding and complying with requests for information
- Preparing documentation for upcoming appointments
- Checking daily appointment schedules and filling gaps to ensure positive production
- Monitoring and replying to e-mails and voicemails
- Maintaining a professional reception area
- Safeguarding patient privacy and confidentiality
- Maintaining OSHA and HIPPA Compliance
- Perform all other duties as assigned
High School degree or equivalent required
Exceptional written and verbal communication skills required
Working conditions:
Dental practices run at a fast pace and schedulers will be required to keep up with the flow of
doctors and patients.
Physical requirements:
Schedulers will be required to:
Sit for long periods
Look at a computer screen for extended periods
Stand for long periods.
Lifting up to 50 pounds
Reports to: Area Director of Operations / Operations Manager
Direct reports: None