What are the responsibilities and job description for the Customer Experience Specialist position at McAlister's Deli?
The position requires the ability to sell, serve, have fun, be a team player and prepare our delicious products in a consistent and professional manner while maintaining McAlister's Deli and the brand’s high standards of product, cleanliness, and sanitation.
*Minimum age requirement of 16 years of age for all positions
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Summary
As a McAlister's Deli Crew Member, you will be integral to delivering outstanding customer service and ensuring a delightful dining experience. Reporting to the shift supervisor, your core responsibilities will include operating the cash register, handling food, and maintaining cleanliness in the deli area. Your proficiency in POS systems and cash handling will enhance efficiency, while your premium skills in food preparation and upselling will drive sales and customer satisfaction. With a focus on teamwork and a fast-paced environment, you will contribute significantly to our deli's success and reputation.
Qualifications
- Previous experience in a fast food or quick service restaurant environment
- Strong customer service skills with a focus on food handling and safety
- Proficient in using POS systems, including Aloha and Micros
- Ability to manage time effectively in a fast-paced setting
- Basic math skills for cash handling and sales transactions
- Experience in food preparation and kitchen operations
Responsibilities
- Greet and assist customers with their orders, ensuring a positive dining experience.
- Operate the cash register and handle cash transactions accurately.
- Prepare food items according to established recipes and safety standards.
- Maintain cleanliness and organization of the dining and kitchen areas.
- Collaborate with team members to ensure efficient service and timely food delivery.
- Upsell menu items to enhance customer satisfaction and increase sales.
Job Types: Full-time, Part-time
Pay: $9.00 - $12.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
- Morning shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $9 - $12
